No copies coming out (Continued)

Possible Causes

Solutions

 

 

The HP Color Copier may not be

Turn the HP Color Copier on by pressing the Power

turned on.

button on the front of the product in the bottom right

 

corner. The current Copy Quality setting will light up,

 

and a message will appear on the front panel.

 

 

The paper has jammed in the

Clear the paper jam using the procedure on page 5-1.

copier.

 

 

 

Copies taking too long

Possible Causes

Solutions

 

 

You are using the Best copy

The Best setting produces the highest quality copies, but

quality setting.

it is the slowest setting. Change the Copy Quality setting

 

to either Normal or Fast. To learn more about copy

 

quality settings, see page 3-4.

 

 

You are using the Transparency

When you copy onto transparency film and photo paper

or Photo Paper Type setting.

and use the Transparency or Photo Paper Type setting,

 

the copying process slows down, for second and

 

subsequent copies, to allow the ink to dry.

 

 

You pressed the Color start

Press Clear/Stop to cancel the first copy job. Then press

button for a black and white

the Black start button.

document.

 

 

 

The copier is not warmed up.

The scanner bulb shuts off if it remains idle for 12 hours.

 

It must warm up the first time it is used.

 

 

The copier glass is dirty.

Dirty copier glass (fingerprints, smudges, etc.) slows

 

down the copying process. Clean the glass using the

 

procedure on page 7-1.

 

 

You are printing on plain paper,

Change the Paper Type setting on the front panel to

but have selected another Paper

Plain Paper.

Type on the front panel.

 

 

 

Paper wrinkled and very wet

Possible Causes

Solutions

 

 

The Paper Type front panel

Change the Paper Type setting to Plain Paper.

setting is set to Photo Paper, and

 

you are using Plain Paper.

 

 

 

5-8Troubleshooting