Miscellaneous problems (Continued)

Symptoms

Solutions

 

 

White lines on copies appear

The print cartridges may need to be aligned:

between adjacent black and color

‹ Press the Menu button until “Align Print Cartridges”

areas, or black and color overlap.

appears on the display.

 

 

‹ Press the Select/Resume button; instructions are

 

printed. Follow the instructions that are printed.

 

 

Unwanted dots appear in the

This often occurs if you are copying from a gray or

background.

pastel original. Do one of the following:

 

‹ Press the Lighter/Darker button. Press the Minus (–)

 

button to lighten your copy. The round dot moves to

 

the left on the scale.

 

‹ You can also press the Color Intensity button. Press

 

the Minus (–) button to make your copy paler. The

 

round dot moves to the left on the scale.

 

 

You are using A4-size paper, and

The Paper Size settings may not be correct. Press the

the last few lines on the original

Menu button until “Copy Paper Size” appears on the

do not appear on the copy.

display. If “Letter” is listed as the current setting, press

 

the Plus (+) or Minus (–) buttons until the A4 paper size

 

appears, and then press the Select/Resume button.

 

 

You are using letter-size paper,

The Paper Size setting may not be correct. Press the

and the right side of the original

Menu button until “Copy Paper Size” appears on the

is not being copied.

display. If “A4” is listed as the current setting, press the

 

Plus (+) or Minus (–) buttons until A (Letter) appears,

 

then press the Select/Resume button.

 

 

When you choose new settings

You can save your current settings as defaults. Choose

on the front panel, they always

the appropriate settings on the front panel. Press the

get reset when you press the

Menu button until “Set Defaults” is displayed, and then

Clear/Stop button or turn off the

press the Select/Resume button.

HP Color Copier.

 

 

 

There is a loud noise coming

Make sure you have removed the yellow/orange

from the inside of the copier

shipping insert from the top of the print cartridge

when you are making copies, and

carriage. To do this, lift the document cover, then the

you see the message “Cartridge

print cartridge access cover on the left side of the copier.

Carriage Blocked” on the front

The shipping insert is inside.

panel display.

 

 

 

5-12Troubleshooting