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HP Color Copier 150 C5370A Before You Call, Returning Your HP Color Copier for Service

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Returning Your HP Color Copier for Service

Before You Call

Before you call HP Customer Support:

1Make sure that the copier is plugged in and powered on, that the specified inkjet print cartridges are installed correctly, and that the recommended paper is properly loaded in the input tray.

2Review the setup section (Chapter 2) and the troubleshooting section (Chapter 5Chapter 5) in this User’s Guide.

3Try resetting the copier by powering it off, then on again, using the power button in the lower front corner of the product.

4Call the HP FIRST toll-free number (see page 6-1) and/or check HP’s Internet site (see page 6-1) for information that might help you quickly resolve your problem.

5If you are still experiencing problems and need to speak with an HP Customer Support Representative:

a Have your copier serial number ready. b Print a Self Test Page (see page 2-12). c Make a color copy.

d Be prepared to describe the problem you are experiencing in detail.

6Call HP Customer Support. See page 6-2 for more information.

After you receive authorization for hardware service from HP Customer Support Center, prepare it for shipment and pack it a protective carton. We recommend you save the original shipping container for this purpose.

NOTE In-transit damage is not covered by the warranty, so always insure your shipment.

8-4Hewlett-Packard Limited Warranty

Contents

Page Page Owner’s Information Safety Symbols Page contents Chapter 1 — Welcome Chapter 2 — Settin g Up Your New HP Color Copier Chapter 3 — Copyin g Chapter 4 — All About Paper Chapter 5 — Troubleshootin g Chapter 6 — HP Support Services Chapter 7 — Maintainin g Your HP Color Copier Chapter 8 — Hewlett-PackardLimited Warranty Chapter 9 — Technical Information Page Welcome!1 Conventions Used Setting Up Your New HP Color Copier Step 1 — Unpack Your HP Color Copier Step 2 — Attach the Front Panel Overla y Step 3 — Unlock Your HP Color Copier Step 4 — Load Paper Into Your HP Color Copier Step 5 — Insert the Color and Black Print Cartrid ges Page Step 6 — Connect the Power Cord Step 7 — Set the Front Panel Lan guage and Default Paper Size Select/Resume Color Intensity Step 8 — Ali gn Your Black and Color Print Cartridges Menu Step 9 — Test the Copier Copying Manually (on the copy glass): Using the automatic document feeder (Model 145 or 155 only): Black Color Controlling How Copies Will Look Number of Copies Copy Quality Reduce/Enlarge Options Page Paper Types Lighter/Darker Color Intensity TE (Text Enhancement) ELC (Enhance Light Colors) Front Panel Language Copy Paper Size Set Defaults Factory Defaults Clear/Stop Using the Automatic Document Feeder (ADF) Page All About Paper Copy Paper in the Input Tray Using the Right Paper Type Option Tips on Loading Paper in the Paper Tray Special Considerations When Using Transparency Film Automatic Document Feeder Requirements How to Order Quality HP Papers Troubleshooting5 How to Clear a Paper Jam in the Automatic Document Feeder How to Use the Self Test Page Page Front Panel Messages Front Panel Messages (Continued) Blank page Blank page (Continued) Some colors faded, distorted, or missing Placement on the page wrong or edges cut off Placement on the page wrong or edges cut off (Continued) Auto Fit, Clone, or Poster not working properly Copies too vivid or bright No copies coming out No copies coming out (Continued) Copies taking too long Paper wrinkled and very wet Paper wrinkled and very wet (Continued) Copies faded or colors dull Copy streaked, smeared, or with white horizontal lines Black bar in margins on copy (Models 145 and 155 only) Copies crooked on page Miscellaneous problems Miscellaneous problems (Continued) Page Page HP Support Services Internet HP FIRST CompuServe Calling in the U.S. and Canada During Warranty Calling in the U.S. and Canada Post Warranty Maintaining Your Aligning Cartridges Using the Self Test Page Cleaning Cartridges Page Hewlett-Packard Limited Warranty Page Express Service Before You Call Prepare your HP Color Copier for Shipment Page Technical Information Power Specifications Environmental Specifications Physical Specifications Regulatory Notices CAUTION Ordering Accessories and Supplies index