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Troubleshooting
Other Printing Problems
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| Problem | Causes, Descriptions, and Solutions |
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| The print on the | If Toner Saver is selected in the [Print Quality] tab on the printer driver tab, |
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| entire page is fad- | the entire page will be faded when printed. |
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| ed. | See the printer driver Help. |
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| The print smudg- | Settings for thick paper have not been made when printing on thick paper. |
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| es. | • PCL 6/5e and PostScript 3 |
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| Select [Thick] for [Type] on the printer driver [Paper] tab. |
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| • RPCS™ |
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| Select [Thick] for [Paper Type] on the printer driver [Print Settings] tab. |
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| When printing | If the printer driver is configured to use the graphics command, the graph- |
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| graphics, the out- | ics command from the machine is used to print. |
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| put and the screen | If you want to print accurately, set the printer driver to print without using |
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| are different. | the graphics command. |
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| See the printer driver Help. |
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| Page layout is not | Print areas differ depending on machine used. Information that fits on a |
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| as expected. | single page on one machine may not fit on a single page of another ma- |
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| chine. |
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| Adjust the [Printable area] setting in the [Printer Configuration] dialog box on |
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| the [Print Settings] tab in the RPCS™ printer driver. |
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| See the printer driver Help. |
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| Duplex printing is | • Duplex printing cannot be done with paper set in the bypass tray. |
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| malfunctioning. | When using duplex printing, make settings to use paper from a tray |
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| other than the bypass tray. |
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| • Duplex printing cannot be done with thick paper, OHP transparencies, |
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| or labels specified as the paper type. Specify another paper type. |
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| • Duplex printing cannot be done with a tray for which |
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| been specified as Paper Type on the System Settings menu. Change the |
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| Paper Type setting for the tray to |
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| menu. See General Settings Guide. |
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| When using Win- | Make sure the application's paper size and orientation settings match those |
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| dows 95/98/Me, | of the printer driver. |
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| Windows 2000/ | If a different paper size and orientation are set, select the same size and ori- |
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| XP, or Windows | |
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| entation. | |
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| NT4.0, either com- | |
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| bined printing or |
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| booklet print does |
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| not come out as ex- |
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| pected. |
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| When using Win- |
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| dows 95/98/Me, |
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| Windows 2000/XP, |
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| or Windows NT4.0, |
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| Auto Reduce/En- |
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| large print does not |
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| come out as expect- |
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| 28 | ed. |
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