Support and Customer Service

Hewlett-Packard Customer Support

Telephone Support After Warranty

Before Calling

Before calling, please complete the following information so that you will have it ready for the support center representative:

•Serial number of product ____________________

•Brand and model of host computer ________________________

•Version of software used; driver selected ________________________

US and Canada

Using a VISA or MasterCard, call one of the following:

•(800) 810-0130: Per incident fee of $25.00 will be charged to the credit card.

•(900) 555-1800: $2.50 per minute with a maximum of $25.00 will be charged to the credit card.

Europe

Call the appropriate number listed under “European Customer Care Centers” on page B-9.A per incident fee will be charged for after-warranty support. Please have a credit card, PO number, or billing number address ready.

Elsewhere

Contact your authorized HP dealer/distributor or the nearest HP sales and service office for after-warranty support.

HP Reseller Locator Numbers

US

(800) 752-0900

Canada

(800) 387-3867

Mexico and

 

South America

(305) 267-4220

and Support Service Customer

Appendix B

B-11