Troubleshooting information

Chapter 16

During a normal installation of the HP all-in-one software, the following events occur:

1The HP all-in-one CD-ROM runs automatically.

2The software installs.

3Files are copied to your hard drive.

4You are requested to connect the HP all-in-one to your computer.

5A green OK and check mark appear on an installation wizard screen.

6You are requested to restart your computer.

7The Fax Setup wizard runs.

8The registration process runs.

If any of these things did not occur, there might be a problem with the installation. To check the installation on a PC, verify the following:

●Start the HP Director and check to make sure the following icons appear: Scan Picture, Scan Document, Send Fax and HP Gallery. For information on starting HP Director, see the onscreen HP Image Zone Help that came with your software. If the icons do not appear immediately, you might need to wait a few minutes for the HP all-in-one to connect to your computer. Otherwise, see Some of the icons are missing in the HP Director.

Note If you performed a minimum installation of the software (as apposed to a typical installation), the HP Image Zone and Copy are not installed and will not be available from the HP Director.

●Open the Printers dialog box and check to see that the HP all-in-one is listed.

●Look in the system tray at the far right of the Windows taskbar for an HP all-in-one icon. This indicates that the HP all-in-one is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution

Do the following:

1From the Windows Start menu, click Run.

2In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK.

The minimum system checks screen appears

Solution

Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Solution

Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1Verify that the control panel overlay is firmly attached, unplug the HP all-in-one power cord, and then plug it in again.

2Verify that the USB and power cables are plugged in.

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HP Photosmart 2600/2700 series all-in-one

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HP 2710xi, 2610xi, 2613 Minimum system checks screen appears Solution, Red X appears on the USB connect prompt Solution
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2610xi, 2610, 2610v, 2710, 2613 specifications

The HP 7310xi, 2613, 2610, and 2610xi are part of HP's versatile lineup of all-in-one printers designed to cater to diverse printing needs in both office and home environments. These models combine functionality with advanced technology to deliver high-quality outputs, making them ideal choices for users looking for reliability and innovation in printing solutions.

The HP 7310xi is an all-in-one printer that excels in versatility and functionality. It features print, scan, copy, and fax capabilities, addressing a wide range of document handling requirements. The printer supports a variety of media sizes, making it suitable for everything from standard letter-sized documents to larger presentations. One of its standout features is the support for wireless connectivity, allowing users to print from multiple devices without the hassle of cables. The HP 7310xi also benefits from HP's Smart Web Printing technology, which optimizes web pages for printing, reducing waste and ensuring that every relevant detail is captured.

The HP 2613 and 2610 models focus primarily on providing exceptional print quality with efficient performance. With a resolution of up to 4800 x 1200 optimized dpi, these printers deliver sharp text and vivid imagery, great for both business documents and colorful graphics. These devices support a range of paper types and sizes, ensuring flexibility for users. Moreover, its easy-to-use interface makes navigation seamless, making it an excellent choice for everyday printing tasks.

The HP 2610xi model is an enhancement over the standard 2610, offering additional features like a built-in card reader for direct photo printing and enhanced scanning capabilities. This model is known for its compact design, which saves space while still delivering powerful performance. Finally, all these models emphasize energy efficiency, with features that reduce power consumption, aligning with eco-friendly initiatives.

Overall, the HP 7310xi, 2613, 2610, and 2610xi showcase HP's commitment to delivering multifunctional printers that combine high-performance features, ease of use, and technology designed for today’s fast-paced environment. Whether it's for high-volume office printing or creative projects at home, these models provide reliability and stunning results, making them valuable assets for any user. With their combined capabilities, users can streamline their printing processes, ultimately enhancing productivity and satisfaction.
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