Paper troubleshooting

To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.

To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose HP Photosmart 2600/2700 series all-in-one Troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at www.hp.com/ support. The website also provides answers to frequently asked questions.

To help avoid paper jams, only use paper types that are recommended for your HP all- in-one. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support.

Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input tray. For more information, see Avoid paper jams.

If paper does become jammed in your device, follow these instructions to clear the paper jam.

Paper has jammed the HP all-in-one

Solution

1Press in the tabs on the rear clean-out door to remove the door as shown below.

Caution Trying to clear a paper jam from the front of the HP all-in-one can damage the print mechanism. Always access and clear paper jams through the rear clean-out door.

2 Gently pull the paper out of the rollers.

Warning If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If you do not remove all the pieces of paper from the HP all-in-one, more paper jams are likely to occur.

3Replace the rear clean-out door. Gently push the door forward until it snaps into place.

4Press OK to continue the current job.

Troubleshooting information

User Guide

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2610xi, 2610, 2610v, 2710, 2613 specifications

The HP 7310xi, 2613, 2610, and 2610xi are part of HP's versatile lineup of all-in-one printers designed to cater to diverse printing needs in both office and home environments. These models combine functionality with advanced technology to deliver high-quality outputs, making them ideal choices for users looking for reliability and innovation in printing solutions.

The HP 7310xi is an all-in-one printer that excels in versatility and functionality. It features print, scan, copy, and fax capabilities, addressing a wide range of document handling requirements. The printer supports a variety of media sizes, making it suitable for everything from standard letter-sized documents to larger presentations. One of its standout features is the support for wireless connectivity, allowing users to print from multiple devices without the hassle of cables. The HP 7310xi also benefits from HP's Smart Web Printing technology, which optimizes web pages for printing, reducing waste and ensuring that every relevant detail is captured.

The HP 2613 and 2610 models focus primarily on providing exceptional print quality with efficient performance. With a resolution of up to 4800 x 1200 optimized dpi, these printers deliver sharp text and vivid imagery, great for both business documents and colorful graphics. These devices support a range of paper types and sizes, ensuring flexibility for users. Moreover, its easy-to-use interface makes navigation seamless, making it an excellent choice for everyday printing tasks.

The HP 2610xi model is an enhancement over the standard 2610, offering additional features like a built-in card reader for direct photo printing and enhanced scanning capabilities. This model is known for its compact design, which saves space while still delivering powerful performance. Finally, all these models emphasize energy efficiency, with features that reduce power consumption, aligning with eco-friendly initiatives.

Overall, the HP 7310xi, 2613, 2610, and 2610xi showcase HP's commitment to delivering multifunctional printers that combine high-performance features, ease of use, and technology designed for today’s fast-paced environment. Whether it's for high-volume office printing or creative projects at home, these models provide reliability and stunning results, making them valuable assets for any user. With their combined capabilities, users can streamline their printing processes, ultimately enhancing productivity and satisfaction.

HP 2710xi, 2610xi, 2613 manual Paper troubleshooting, Paper has jammed the HP all-in-one Solution

Models: 2610xi 2610 2610v 2710 2613 2710xi