Troubleshooting information

Chapter 16

1Telephone wall jack

2 Coupler

3 Phone cord supplied in the box with the HP all-in-one

I am having problems faxing over the Internet

Solution

Check the following:

●The FoIP service might not work properly when the HP all-in-one is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium. For information on changing this setting, see Set the fax speed.

●You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the HP all-in-one and not from the Ethernet port. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

●You should also check with your telephone company to make sure their Internet phone service supports faxing. If they do not support faxing, you will not be able to send and receive faxes through the Internet.

HP Instant Share setup issues

HP Instant Share setup errors (such as might be involved in setting up your

HP Passport account or Address Book) are covered in the HP Instant Share service screen-specific help. Specific operational troubleshooting information is provided in the HP Instant Share troubleshooting.

Use this section to solve HP Instant Share errors generated as a result of the way the device was set up.

Minimum installation error

190

HP Photosmart 2600/2700 series all-in-one