To check your proxy settings

Solution

The HP Instant Share service is not responding. Either the service is down for maintenance, the proxy settings are inaccurate, or one or more of your network cables are disconnected.

➔Try one of the following:

–Check your proxy settings (see the procedure below).

–Check your network connections. For more information, see the Network Guide that came with your HP all-in-one.

–Try the task again later.

Note Your HP all-in-one does not support proxies that require authentication.

1Press Setup on the control panel of your HP all-in-one. The Setup Menu appears on the color graphics display.

2Press 8, and then press 1.

This selects Network and then View Network Settings. The Network Settings menu appears.

3Press 1 to select Print Detailed Report.

The network configuration page prints on your HP all-in-one.

4Find the device IP Address on the network configuration page.

5Enter the device IP Address into the Address field on a browser on your computer.

The embedded Web server (EWS) Home page appears in your browser window.

6Click the Networking tab.

7Under Applications, click Instant Share.

8Verify the proxy settings.

9If the settings are inaccurate, enter the correct information in the appropriate field(s) in the EWS.

For more information, see the Network Guide that came with your HP all-in- one.

Failed to connect to HP Instant Share. Check DNS address.

Solution

The HP all-in-one cannot connect to the HP Instant Share service. Possible causes include: the DNS IP address is unknown; no DNS IP address is set; or the DNS IP address is all zeroes.

➔Verify the DNS IP address used by your HP all-in-one. For more information, see To check the DNS IP address.

Failed to connect to HP Instant Share. DNS server not responding.

Solution

Either the DNS server is not responding, the network is down, or the DNS IP address is invalid.

1 Verify the DNS IP address used by your HP all-in-one.

Troubleshooting information

User Guide

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2610xi, 2610, 2610v, 2710, 2613 specifications

The HP 7310xi, 2613, 2610, and 2610xi are part of HP's versatile lineup of all-in-one printers designed to cater to diverse printing needs in both office and home environments. These models combine functionality with advanced technology to deliver high-quality outputs, making them ideal choices for users looking for reliability and innovation in printing solutions.

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Overall, the HP 7310xi, 2613, 2610, and 2610xi showcase HP's commitment to delivering multifunctional printers that combine high-performance features, ease of use, and technology designed for today’s fast-paced environment. Whether it's for high-volume office printing or creative projects at home, these models provide reliability and stunning results, making them valuable assets for any user. With their combined capabilities, users can streamline their printing processes, ultimately enhancing productivity and satisfaction.

HP 2613, 2710xi, 2610xi manual To check your proxy settings, Under Applications, click Instant Share

Models: 2610xi 2610 2610v 2710 2613 2710xi