Chapter 15
Solution
Note This possible solution applies only in the countries/regions that receive a 2- wire phone cord in the box with the HP all-in-one, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
●If you did not connect the 2-wire cord (supplied in the box with your HP all-in- one) to the port labeled "1-LINE" on the back of your HP all-in-one to your telephone wall jack, you might hear static on your phone line and you probably will not be able to fax successfully. This special 2-wire cord is different from the more common 4-wire phone cords you might already have in your home or office.
●If you are using a phone splitter, this can cause static on the phone line. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP all-in-one directly to the telephone wall jack.
●If you are not using a proper grounded power outlet for your HP all-in-one, you might hear static on your phone line. Try connecting to another power outlet.
The phone cord that came with my HP all-in-one is not long enough
Solution If the phone cord that came with your HP all-in-one is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard 4-wire phone cord that you might already have in your home or office.
Tip If your HP all-in-one came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it.
To extend your phone cord
1Using the phone cord supplied in the box with your HP all-in-one, connect one end to the coupler, then connect the other end to the port labeled "1- LINE" on the back of your HP all-in-one.
2Connect another phone cord to the open port on the coupler and to the telephone wall jack, as shown below.
