Chapter 16
HP Quick Exchange Service (Japan)
HP Quick Exchange Service
0570-000511 | | |
:03-3335-9800 | | | |
: | | 9:00 | 5:00 |
10:00 | | 5:00 | |
1 | 1 | 3 | |
: 
Prepare your HP all-in-one for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your HP all-in-one in for service, remove the print cartridges and pack the HP all-in-one in the original packing materials to avoid further damage. You can remove print cartridges from your HP all-in-one whether it is turning on or not. Retain the power cord and control panel overlay in case the HP all-in-one needs to be replaced.
Note This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).
1Turn on the HP all-in-one. If your HP all-in-one will not turn on, skip this step and go to step 2.
2Open the print-carriage access door.
3Wait until the print carriage is idle and silent, and then remove the print cartridges from their slots. For information on removing the print cartridges, see Replace the print cartridges.
Note If your HP all-in-one does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right to remove the print cartridges. When finished, manually move the print carriage to the home position (on the left side).
4Place the print cartridges in print cartridge protectors or an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP all-in-one unless the HP customer support call agent instructs you to.
5Close the print-carriage access door and wait a few minutes for the print carriage to move back to its home position (on the left side).
152 | HP Officejet 6200 series all-in-one |