Chapter 15

1 Rollers

2 Separator pad

2Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.

3Use the damp cloth to wipe any residue off the rollers or separator pad.

4If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.

5Close the cover of the automatic document feeder.

Print cartridge troubleshooting

If you are experiencing problems with printing, you might have a problem with one of the print cartridges.

1Remove the print cartridges and check that the protective tape has been completely removed.

2Reinsert the print cartridges and verify that they are fully inserted and locked in place.

3If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.

This report provides useful information about your print cartridges, including status information.

4If the self-test report shows a problem, clean the print cartridges.

5If the problem persists, clean the copper-colored contacts of the print cartridges.

6If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.

For more information on these topics, see Maintain your HP all-in-one.

HP Image Zone troubleshooting

If your HP all-in-one has been connected to a computer with a USB cable and you now want to connect it to a network using an HP JetDirect, you will only be able to print or scan (using Webscan) from your computer(s). If you try to use the HP Image Zone software, you will find that the scan picture, scan documents, send a fax, and make copies features display error messages indicating that the HP all-in-one is disconnected.

I get an error message when I select Scan Picture

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HP Officejet 6200 series all-in-one