Communicating with an optional HP JetDirect internal print server

If the printer contains an optional HP JetDirect internal print server, and you cannot communicate with the printer over the network, verify the operation of the print server. Check the JetDirect configuration page, which was printed when the steps under “To print a configuration page” were performed. If the message “I/O CARD READY” does not appear on the JetDirect configuration page, see the troubleshooting section of the HP JetDirect Print Server Software Installation Guide.

HP JetDirect 10/100TX print server

If the printer contains an optional HP JetDirect 10/100TX print server, check to see that the print server was able to link to the network:

∙Check the link-speed indicators (10 or 100) on the print server. If both are off, the print server failed to link to the network.

∙Check the JetDirect configuration page, which was printed when the steps under “To print a configuration page” were performed. The message “LOSS OF CARRIER ERROR” indicates that the print server failed to link to the network.

If the print server failed to link, verify that all cables are correctly connected. If all cables are correctly connected and the print server still fails to link, follow the steps below to reconfigure the print server:

1Remove the HP JetDirect 10/100TX print server.

2Use jumpers P1, P2, and P3 to manually configure the print server for either 10 or 100 Mbps (megabits per second) link speed, and Full- or Half-duplex operation according to the table below:

Print Server Operation

Jumper P1

Jumper P2

Jumper P3

 

 

 

 

Autonegotiation Enabled

AUTO

—

—

 

 

 

 

 

100

Half-duplex

(not AUTO)

100

H

 

 

 

 

 

100

Full-duplex

(not AUTO)

100

(not H)

 

 

 

 

 

10

Half-duplex

(not AUTO)

(not 100)

H

 

 

 

 

 

10

Full-duplex

(not AUTO)

(not 100)

(not H)

 

 

 

 

 

 

3Reinstall the print server.

4Verify that the configuration of the connecting network device (such as a 10/100TX network switch) matches. For example, to set the print server for 100TX Full-duplex operation, the port on the network switch must also be set for 100TX Full-duplex operation.

5Turn the printer off and back on and check the print server operation. If the print server fails to link, contact a local authorized HP dealer or service representative.

34 Step 9: Printing a Configuration Page

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