8 HP Support

Note The name of HP support services may vary by country/region.

If you have a problem, follow these steps:

1.Check the documentation that came with the printer.

–Quick Start Guide: The HP Photosmart D5100 series Quick Start Guide explains how to set up the printer and print your first photo.

–User Guide: The User Guide is the book you are reading. This book describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information.

–HP Photosmart help: The onscreen HP Photosmart help describes how to use the printer with a computer and contains software troubleshooting information. See Accessing the onscreen HP Photosmart Printer Help.

2.If you are unable to solve the problem using the information in the documentation, visit www.hp.com/support to do the following:

–Access online support pages

–Send HP an e-mail message for answers to your questions

–Connect with an HP technician by using online chat

–Check for software updates

Support options and availability vary by product, country/region, and language.

3.For Europe only: Contact your local point of purchase. If the printer has a hardware failure, you will be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge.

4.If you are unable to solve the problem using the onscreen Help or HP web sites, call HP Support using the number for your country/region. For a list of country/region phone numbers, see HP Support by phone.

HP Support by phone

While the printer is under warranty, you can obtain free phone support. For more information, see the warranty included in the box, or go to www.hp.com/support to check the duration of your free support.

After the free phone support period, you can obtain help from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options.

To receive HP support by phone, call the appropriate support phone number for your location. Standard phone company charges apply.

North America: Call 1-800-474-6836 (1-800–HP-invent). U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period.

Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the United Kingdom should go to www.hp.com/support to access phone support numbers in their country/region.

HP Photosmart D5100 series User Guide

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