Troubleshooting Without Diagnostics
Solving General Problems (Continued)Problem | Cause | Solution |
Cannot remove | Smart Cover Lock, |
computer cover or | featured on some |
access panel. | computers, is locked. |
Unlock the Smart Cover Lock using Computer Setup.
The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN
Poor performance is | Processor is hot. | 1. | Make sure the airflow to the |
experienced. |
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| computer is not blocked. |
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| 2. | Make sure the fans are connected |
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| and working properly (some fans |
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| only operate when needed). |
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| 3. | Make sure the processor heatsink |
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| is installed properly. |
| Hard drive is full. | Transfer data from the hard drive to |
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| create more space on the hard drive. |
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| Low on memory. | Add more memory. |
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| Hard drive fragmented. | Defragment hard drive. |
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| Program previously | Restart the computer. |
| accessed did not release |
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| reserved memory back to |
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| the system. |
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| Virus resident on the hard | Run virus protection program. |
| drive. |
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| Too many applications | 1. Close unnecessary applications |
| running. | to free up memory. |
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| 2. Add more memory. |
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| Cause unknown. | Restart the computer. |
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Troubleshooting Guide | www.hp.com |