Troubleshooting Without Diagnostics

Solving Memory Problems

If you encounter memory problems, some common causes and solutions are listed in the following table.

ÄCAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

Solving Memory Problems

Problem

Cause

Solution

System will not boot or does not function properly after installing additional memory modules.

Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly.

Replace module with the correct industry-standard device for the computer.

On some models, ECC and non-ECC memory modules cannot be mixed.

Out of memory error.

Memory configuration

Use the Device Manager to check

 

may not be set up

memory configuration.

 

correctly.

 

 

 

 

 

You have run out of

Check the application

 

memory to run the

documentation to determine the

 

application.

memory requirements.

 

 

 

Memory count during POST

The memory modules

Check that the memory modules

is wrong.

may not be installed

have been installed correctly and

 

correctly.

that proper modules are used.

 

 

 

 

Integrated graphics may

No action required.

 

use system memory.

 

 

 

 

Insufficient memory error

Too many Terminate

Delete any TSRs that you do

during operation.

and Stay Resident

not need.

 

programs (TSRs) are

 

 

installed.

 

You have run out of memory for the application.

Check the memory requirements for the application or add more memory to the computer.

Troubleshooting Guide

www.hp.com

2–37