HP DC5100 Cause, Panel, Problem, Options, General, Solution, Internet, Delete Cookies button, 1. Select Start > Control, Solving Internet Access Problems (Continued)

Troubleshooting Without Diagnostics

Solving Internet Access Problems (Continued)

Problem

Cause

Solution

Unable to connect to the Internet. (continued)

Cable/DSL service is not available or has been interrupted due to bad weather.

Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.)

The CAT5 UTP cable is disconnected.

Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.)

	IP address is not	Contact your ISP for the correct IP
	configured properly.	address.

	Cookies are corrupted.	In Windows XP:
	(A "cookie" is a small	1. Select Start > Control
	piece of information	1. Select Start > Control
	piece of information	Panel.
	that a Web server can	Panel.
	that a Web server can	2. Double-click Internet
	store temporarily with	2. Double-click Internet
	store temporarily with	Options.
	your Web browser. This	Options.
	your Web browser. This	3. On the General tab, click the
	is useful for having your	3. On the General tab, click the
	browser remember	Delete Cookies button.
	some specific
	information that the
	Web server can later
	retrieve.)

Cannot automatically	You must log on to your
launch Internet programs.	ISP before some
	programs will start.

Log on to your ISP and launch the desired program.

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Troubleshooting Guide