Troubleshooting Without Diagnostics

Solving Software Problems

Most software problems occur as a result of the following:

■The application was not installed or configured correctly.

■There is insufficient memory available to run the application.

■There is a conflict between applications.

■Be sure that all the needed device drivers have been installed.

■If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.

Where available, run the Configuration Record utility to determine if any changes have been made to the software which may be causing a problem. Refer to the “Configuration Record” section in this guide for more information.

If you encounter software problems, see the applicable solutions listed in the following table.

Solving Software Problems

Problem

Cause

Solution

 

 

 

Computer will not continue

POST error has

Observe the beeps and LED lights

and no HP logo screen has

occurred.

on the front of the computer.

appeared.

 

See Appendix A, “POST Error

 

 

Messages” to determine possible

 

 

causes.

 

 

See the Restore Kit or the Worldwide

 

 

Limited Warranty for terms and

 

 

conditions.

 

 

 

Computer will not continue

System files may be

Use recovery diskette to scan hard

after HP logo screen has

damaged.

drive for errors.

appeared.

 

 

 

 

 

2–44

www.hp.com

Troubleshooting Guide