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| Troubleshooting Without Diagnostics | |
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| Solving Audio Problems (Continued) |
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Problem | Cause | Solution |
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Sound does not come | The external speakers | Turn on the external speakers. |
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out of the speaker or | are not turned on. |
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headphones. (continued) |
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| External speakers | See the sound card documentation | |
| plugged into the wrong | for proper speaker connection. | |
| audio jack. |
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| Digital CD audio is not | Enable digital CD audio: | |
| enabled. | 1. From the Control Panel, select | |
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| System. | |
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| 2. On the Hardware tab, click | |
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| the Device Manager button. | |
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| device and select Properties. | |
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| 4. On the Properties tab, make | |
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| sure “Enable digital CD | |
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| audio for this | |
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| device” is checked. | |
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| Headphones or devices | Turn on and use headphones or | |
| connected to the | external speakers, if connected, or | |
| disconnect headphones or external | ||
| the internal speaker. | speakers. | |
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| Volume is muted. | 1. From the Control Panel |
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| program, click Sound, | |
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| Speech and Audio | |
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| Devices, then click Sounds | |
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| and Audio Devices. | |
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| 2. Click the Mute check box to | |
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| remove the check mark from | |
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| the box. | |
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| Computer is in | Press the power button to resume | |
| standby mode. | from standby mode. | |
ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data.
Troubleshooting Guide | www.hp.com |