Troubleshooting Without Diagnostics

Solving Drive Key Problems

If you encounter Drive Key problems, common causes and solutions are listed in the following table.

Solving Drive Key Problems

Problem

Cause

Solution

Drive Key is not seen as a drive letter in Windows XP.

The drive letter after the last physical drive is not available.

Change the default drive letter for the Drive Key in Windows XP.

The computer boots to DOS Drive Key is bootable.

Install the Drive Key only after the

after making a bootable

operating system boots.

Drive Key.

 

 

 

Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Solving Internet Access Problems

Problem

Cause

Solution

Unable to connect to the Internet.

Internet Service Provider (ISP) account is not set up properly.

Verify Internet settings or contact your ISP for assistance.

Modem is not set up properly.

Reconnect the modem. Verify the connections are correct using the quick setup documentation.

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work with your ISP.

 

Cable/DSL modem is

Plug in cable/DSL modem. You

 

not plugged in.

should see a “power” LED light on

 

 

the front of the cable/DSL modem.

 

 

 

Troubleshooting Guide

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