Troubleshooting Without Diagnostics
Solving Hard Drive Problems (Continued)
Problem | Cause | Solution |
Parallel ATA (PATA) hard drive does not perform optimally.
You are using the wrong cable for the drive type.
Reinstall the Ultra ATA hard drive using an
Computer will not start. | Hard drive is damaged. | Observe if the front panel Power |
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| LED is blinking RED and if any |
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| beeps are heard. See Appendix A, |
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| |
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| determine possible causes for the |
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| blinking red and beep codes. |
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| See the Worldwide Limited |
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| Warranty for terms and conditions. |
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Computer seems to be | Program in use has | Attempt the normal Windows “Shut |
locked up. | stopped responding to | Down” procedure. If this fails, press |
| commands. | the power button for four or more |
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| seconds to turn off the power. To |
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| restart the computer, press the |
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| power button again. |
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Solving MultiBay Problems
Solving MultiBay ProblemsProblem | Cause | Solution |
Drive not found. | You attempted to hot |
| plug a removable |
| hard drive that has |
| DriveLock security |
| enabled. (This feature |
| supported on select |
| models only.) |
Shut down Windows and turn off the computer. Insert the drive into the MultiBay, if it is not already inserted. Turn on the computer.
| MultiBay is hidden in | Enter Computer Setup and set |
| Computer Setup. | MultiBay to Device Available in |
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| Security > Device Security. |
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www.hp.com | Troubleshooting Guide |