Troubleshooting Without Diagnostics

 

 

 

 

 

 

Solving Software Problems (Continued)

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

“Illegal Operation has

Software being used is

Verify that the software is certified

 

Occurred” error message is

not Microsoft-certified

by Microsoft for your version of

displayed.

for your version of

Windows (see program packaging

 

Windows.

for this information).

 

 

 

 

 

Configuration files are

If possible, save all data, close all

 

corrupt.

programs, and restart the computer.

 

 

 

 

Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit www.hp.com.

✎If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

✎Refer to the number listed in the warranty or in the Support Telephone Numbers guide on the Documentation CD for technical assistance.

Troubleshooting Guide

www.hp.com

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