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HP DC5100 manual 90

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Drive Protection System (DPS)

C–4

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Troubleshooting Guide

Contents

Troubleshooting Guide Troubleshooting Guide Business Desktops Contents 1 Computer Diagnostic Features 2 Troubleshooting Without Diagnostics A POST Error Messages B Password Security and Resetting CMOS C Drive Protection System (DPS) DSetting up Analog/Digital Audio Output Index Computer Diagnostic Features Diagnostics for Windows Detecting Diagnostics for Windows Installing Diagnostics for Windows Using Categories in Diagnostics for Windows Menu Bar—File,Categories, Navigation, Level, Tab, Help Tool Bar—Iconsfor Different Categories of Information Tabs—Overview,Test, Status, Log, Error Running Diagnostic Tests in Diagnostics for Windows Begin Testing Save File > Save As Configuration Record Installing Configuration Record Running Configuration Record Protecting the Software Restoring the Software Page Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Page Helpful Hints Page Solving General Problems Solving General Problems (Continued) Page Page Solving Power Supply Problems Solving Power Supply Problems (Continued) Solving Diskette Problems Solving Diskette Problems (Continued) Legacy Diskette Write in Storage > Storage Options FORMAT A: /F:1440 Select File > Properties > Tools. Under Error-checking,click Check Now Spacebar Storage > Boot Order Storage > Storage Options > Removable Media Boot Solving Hard Drive Problems Solving Hard Drive Problems (Continued) Power-OnOptions Security > Restore Master Boot Record Security > Restore Master Boot Record Storage Boot Order list Storage > Boot Order Solving MultiBay Problems Solving Display Problems Solving Display Problems (Continued) select Enable VGA Mode Enter Display Settings Page Page Page Solving Audio Problems Solving Audio Problems (Continued) System the Device Manager button Properties sure “Enable digital CD Output Mode Solving Printer Problems Solving Keyboard and Mouse Problems Solving Mouse Problems Ctrl Esc Windows logo key) to Shut Down Solving Hardware Installation Problems Solving Hardware Installation Problems (Continued) Page Solving Network Problems Solving Network Problems (Continued) Page Page Solving Memory Problems Solving Processor Problems Solving CD-ROMand DVD Problems Solving CD-ROMand DVD Problems (Continued) Solving Drive Key Problems Solving Internet Access Problems Solving Internet Access Problems (Continued) 1. Select Start > Control Internet Options General System click the Device Manager Ports (COM & LPT) Properties Solving Software Problems Contacting Customer Support Page POST Error Messages POST Numeric Codes and Text Messages Numeric Codes and Text Messages (Continued) Device Options > NIC PXE Option ROM Download to DISABLE Onboard Devices Page Page Advanced > Onboard Devices Page Page Page Storage > DPS Self-test Page Page Page POST Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes (Continued) Page Page Page Password Security and Resetting CMOS Resetting the Password Jumper Clearing and Resetting the CMOS Using the CMOS Button Page Using Computer Setup to Reset CMOS Page Drive Protection System (DPS) Accessing DPS Through Diagnostics for Windows Accessing DPS Through Computer Setup Page Setting up Analog/Digital Audio Output Page Index