Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.

Solving CD-ROM and DVD Problems

Problem

Cause

Solution

 

 

 

System will not boot from

Removable Media Boot

Run the Computer Setup utility and

CD-ROM or DVD drive.

is disabled in the

enable booting to removable media

 

Computer Setup utility.

in Storage > Storage Options.

 

 

Ensure IDE CD-ROM is enabled in

 

 

Storage > Boot Order.

 

 

 

 

Network Server Mode

Run the Computer Setup utility and

 

is enabled in Computer

disable Network Server Mode in

 

Setup.

Security > Password Options.

 

 

 

 

Non-bootable CD in

Try a bootable CD in the drive.

 

drive.

 

 

 

 

 

Boot order not correct.

Run the Computer Setup utility

 

 

and change boot sequence in

 

 

Storage > Boot Order.

 

 

 

CD-ROM or DVD devices

Drive is not connected

See the documentation that came

are not detected or driver is

properly or not properly

with the optional device.

not loaded.

configured.

 

 

 

 

Movie will not play in the

Movie may be

See the documentation that came

DVD drive.

regionalized for a

with the DVD drive.

 

different country.

 

 

 

 

 

Decoder software is not

Install decoder software.

 

installed.

 

 

 

 

 

Damaged media.

Replace media.

 

 

 

 

Movie rating locked out

Use DVD software to remove

 

by parental lock.

parental lock.

 

 

 

 

Media installed upside

Reinstall media.

 

down.

 

 

 

 

Troubleshooting Guide

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