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| Troubleshooting Without Diagnostics |
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Solving Hard Drive Problems |
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| Solving Hard Drive Problems |
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Problem | Cause | Solution |
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Hard drive error occurs. | Hard disk has bad | 1. In Windows XP, |
| sectors or has failed. | Start, click Explore, and |
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| select a drive. Select File > |
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| Properties > Tools. Under |
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| Now. |
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| 2. Use a utility to locate and block |
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| usage of bad sectors. If |
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| necessary, reformat the hard |
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| disk. |
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Disk transaction problem. | Either the directory | In Windows XP, |
| structure is bad or there | click Explore, and select a drive. |
| is a problem with a file. | Select File > Properties > Tools. |
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| Under |
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| Check Now. |
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Drive not found (identified). | Cable could be loose. | Check cable connections. |
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| The system may not | See reconfiguration directions in the |
| have automatically | |
| recognized a newly | Problems” section. If the system still |
| installed device. | does not recognize the new device, |
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| check to see if the device is listed |
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| within Computer Setup. If it is listed, |
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| the probable cause is a driver |
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| problem. If it is not listed, the |
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| probable cause is a hardware |
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| problem. |
If this is a newly installed drive, enter
Computer Setup and try adding a
POST delay under Advanced >
Troubleshooting Guide | www.hp.com |