Troubleshooting

The ribbon does not advance

∙The ribbon is installed incorrectly. Make sure that the dull side (side with ink) is facing the paper.

∙A bad ribbon/paper combination is resulting in an insufficient amount of friction between paper and ribbon. Ensure that the correct type of ribbon is being used.

Skips every other label

∙The label is formatted too close to the top edge of the form. Leave white space equal to 8-dot rows at the top of the label, approx. .02" (.5 mm).

∙Check operation of the Top-of-Form Sensor.

Unable to print in rotation 4

∙The characters are formatted outside the dimensions of the label. Check that the row/column values provide enough room for the height of the characters or bar code to be printed.

Prints light on the right side of the label

∙The Printhead is adjusted for thick media or cardstock.

∙The Printhead is not properly aligned, call for service.

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DMX 400/430 Operator’s Manual