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HP manual service reference guide, HP Compaq dx2310 MT/dx2318 MT Business PCs 1st Edition

Models: dx2310

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service reference guide

HP Compaq dx2310 MT/dx2318 MT

Business PCs

1st Edition

This document provides information on the removal and replacement of all parts as well as information on troubleshooting, Desktop Management, setup utilities, SATA drives, safety, routine care, connector pin assignments, POST error messages, and diagnostic indicator lights.

Document Part Number 490778-001

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HP manual service reference guide, HP Compaq dx2310 MT/dx2318 MT Business PCs 1st Edition, Document Part Number

Contents

HP Compaq dx2310 MT/dx2318 MT Business PCs 1st Edition service reference guideDocument Part Number HP Compaq dx2310 MT/dx2318 MT Business PCs 1st Edition Service Reference GuideDocument Part Number HP Compaq dx2310 MT/dx2318 MT Business PCs First Edition April Service Reference GuideDocument Part Number 1 Installing the Operating System Contents2 Setup Utilities and Diagnostics Features 4 Serial ATA Drive Guidelines and Features6 Removal and Replacement Procedures-Microtower MT Chassis 5 Identifying the Chassis, Routine Care, and Disassembly PreparationRemove the computer access panel and front bezel MT chassis 6.3.1 Removing a 5.25 Drive Bezel Blank/MT ChassisC POST Error Messages D Troubleshooting Without Diagnostics E Memory A Connector Pin Assignments B Power Cord Set RequirementsContents Service Reference Guide1.1 Microsoft Windows XP/Windows Vista/ Redflag Linux Installing the Operating System1.3 HP Software 1.2 Converting to NTFS Associated with Windows OS2.1 Power-On Self-Test POST Setup Utilities and Diagnostics Features2.2.1 Using Computer Setup F10 Utilities 2.2 Computer Setup Utilities5. To apply and save changes, select Save Setting and Exit Computer Setup 2.2.2 Computer Setup MenuSetup Utilities and Diagnostics Features Computer Setup ContinuedService Reference Guide continuedComputer Setup Continued Setup Utilities and Diagnostics Features Computer Setup Continuedcontinued Heading Computer Setup ContinuedOption DescriptionHeading Computer Setup ContinuedOption DescriptionHeading Computer Setup ContinuedOption DescriptionHeading Computer Setup ContinuedOption DescriptionHeading Computer Setup ContinuedOption Description2.3.1 Backing up the CMOS 2.3 Recovering the Configuration Settings2.3.2 Restoring the CMOS 3.2.1 FailSafe Boot Block ROM 3.1 Initial Configuration and DeploymentDesktop Management 3.2 ROM Flash3.2.3 Power Management 3.2.2 Dual-State Power Button2. In the Power Options Properties, select the Advanced tab 2. In the Power Options Properties, select the Power Schemes tab3.3.2 Establishing a Supervisor Password Using Computer Setup 3.3.1 Password Security3.3.3 Establishing a User Password Using Computer Setup 3.3 SecurityEntering a Supervisor Password Entering a User PasswordChanging a User or Supervisor Password current password/new password/new password Deleting a User or Supervisor Passwordcurrent password Clearing Passwords 3.3.4 Surge-Tolerant Power SupplyNational Keyboard Delimiter Characters National Keyboard Delimiter Characters4.1 SATA 3.0 Hard Drives Serial ATA Drive Guidelines and Features4.2 SATA Hard Drive Cables 4.2.2 SATA Power Cable4.2.1 SATA Data Cable 4.3 SATA SMART Drives 4.5 SATA BIOS4.4 Drive Capacities 5.1 Chassis Designations Identifying the Chassis, Routine Care, and Disassembly Preparation5.1.1 Microtower MT dx2310 MTIdentifying the Chassis, Routine Care, and Disassembly Preparation dx2318 MTService Reference Guide Note dx2318 MT is only for China Market5.2.1 Generating Static 5.2 Electrostatic Discharge Information5.2.2 Preventing Electrostatic Damage to Equipment 5.2.4 Grounding the Work Area 5.2.3 Personal Grounding Methods and Equipment5.2.5 Recommended Materials and Equipment 5.3.2 Cleaning the Computer Case 5.3.1 General Cleaning Safety Precautions5.3 Routine Care 5.3.4 Cleaning the Monitor 5.3.3 Cleaning the Keyboard5.3.5 Cleaning the Mouse 5.4.1 Tools and Software Requirements 5.4 Service Considerations5.4.2 Screws 5.4.5 Lithium Coin Cell Battery 5.4.3 Cables and Connectors5.4.4 Hard Drives 6.1 Preparation for Disassembly Removal and Replacement Procedures- Microtower MT Chassis6.2.1 Access Panel MT Chassis 6.2 Remove the computer access panel and front bezel MT chassis6.2.2 Front Bezel MT Chassis 6.3.1 Removing a 5.25 Drive Bezel Blank/MT Chassis 6.3 Front Drive BezelsRemoving a Bezel Blank 6.4 Memory 6.4.1 Installing Memory Modules/MT chassis6.5.1 Expansion Slot Cover Lock 6.5 Expansion Cards6.5.2 PCI/PCIe Expansion Card 6.5.3 Installing an Expansion Card 8. Fix the screw to secure the expansion card in place 6.5.4 Removing an Expansion Card 6.6 Cable Management 6.7.1 Locating Drive Positions 6.7 DrivesDrive Positions 6.7.2 Removing a DriveReleasing the Hard Drive Cage Removing the Hard diskRemoval and Replacement Procedures- Microtower MT Chassis Disconnecting the Hard Drive CablesService Reference Guide Removing the Hard Drive CageRemoving the Hard Drive 6.8 Front I/O Panel Housing Assembly - MT chassis 6.9 System Fan 6.10 Heatsink - MT chassis 6.11 Processor 5. Go to step 6.12 System Board 490778-001 Removal and Replacement Procedures- Microtower MT Chassis6-23 6.13.1 Battery Holder 6.14 Power Supply Enhanced Keyboard Connector Pin AssignmentsMouse Ethernet RJ-45Parallel Interface Serial Interface, Powered and Non-PoweredMicrophone Line-In Audio HeadphoneLine-Out Audio Monitor4-Pin Power for CPU 24-Pin PowerGeneral Requirements Power Cord Set RequirementsPOST Error Messages POST Error MessagesIf POST detects an error POST Error MessagesIf the system cannot boot configuration with a set ofPOST Error Messages POST Error MessagesPreliminary Checklist Troubleshooting Without DiagnosticsSolving General Problems MConnecting the battery. See the Hardware ReferenceRTC battery Guide on the Library CD forIniternal error has occurred and the computer is flashing a code Power LED is flashing and computer will not startcontinued Press any key or click the mouse buttondeselect the automatic settings for the Solving Hardware Installation Problems3. If you still cannot resolve the issue, contact Customer Support Wrong memory modulesInterpreting Diagnostic Lights and Audible Codes Solving Display Problems Solving Display ProblemsChange requested resolution Solving Display Problems Continuedcontrast controls are not securely connected to the graphicsThe font you are using Solving Display Problems ContinuedSolving Audio Problems Solving Audio ProblemsProblem Solving Audio Problems ContinuedSolution CauseSolving Printer Problems Solving Printer ProblemsSolving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Network Problems Solving Network Problemsthe Restore Plus! CD Solving Network Problems ContinuedSolving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving Internet Access Problems Solving Drive Key ProblemsSolving CD-ROM and DVD Problems Continued Solving DiskOnKey ProblemsWindows XP Solving Internet Access Problems ContinuedFor Windows XP Solving Internet Access Problems ContinuedVerify that the correct modem speed Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codesfollowed by a 2 second pause. Also 8 simultaneous beeps will be heard Diagnostic Front Panel LEDs and Audible Codes ContinuedActivity Diagnostic Front Panel LEDs and Audible Codes ContinuedBeeps Possible CauseContacting Customer Support Restoring the SoftwareDiagnostic Front Panel LEDs and Audible Codes Continued Memory