Troubleshooting Without Diagnostics

Solving Network Problems

These guidelines do not discuss the process of debugging the network cabling.

Solving Network Problems

Problem

Cause

Solution

 

 

 

Wake-on-LAN feature is

Wake-on-LAN is not

Use the Network control application

not functioning.

enabled.

to enable Wake-on-LAN.

 

 

 

Network driver does

Network controller is

Run Computer Setup and enable

not detect network

disabled.

network controller.

controller.

 

 

 

 

 

 

Incorrect network driver.

Check the network controller

 

 

documentation for the correct driver

 

 

or obtain the latest driver from the

 

 

manufacturer’s Web site.

Network status link light does not turn on or it never flashes.

The network status light should flash when there is network activity.

No active network is

Check cabling and network

detected.

equipment for proper connection.

 

 

Network controller is not

Use the Network control application

set up properly.

to verify that the device is working

 

properly.

 

Network driver is not

Reinstall network drivers.

 

properly loaded.

 

 

 

 

 

System cannot autosense

Disable auto-sensing capabilities

 

the network.

and force the system into the correct

 

 

operating mode.

 

 

 

Diagnostics reports a

The cable is not securely

Ensure that both ends of the data

failure.

connected.

cable are securely connected.

 

 

 

 

The cable is attached to

Ensure that the cable is attached to

 

the incorrect connector.

the correct connector.

 

 

 

 

There is a problem with

Ensure that the cable and device at

 

the cable or a device at

the other end are operating

 

the other end of the cable.

correctly.

 

 

 

 

Network controller

Under the Computer Setup

 

interrupt is shared with

Advanced menu, change the

 

an expansion board.

resource settings for the board.

 

 

 

 

The network controller

Replace the NIC or replace the

 

is defective.

system board if the NIC is

 

 

embedded.

Diagnostics passes, but

Network drivers are

the computer does not

not loaded, or driver

communicate with the

parameters do not match

network.

current configuration.

1.Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.

2.Make sure the correct network client and protocol is installed.

D–14

490778-001

Service Reference Guide

Page 85
Image 85
HP dx2310 manual Solving Network Problems

dx2310 specifications

The HP dx2310 is a versatile desktop computer that has made a mark in the business and home computing segments. It is designed to provide a balance of performance, reliability, and expandability, making it suitable for a range of applications, from basic office tasks to more demanding computing needs.

One of the prominent features of the HP dx2310 is its use of AMD processors, which offer a solid performance for multitasking. The system supports a variety of AMD Athlon and Sempron CPUs, ensuring users can choose a configuration that meets their requirements. This flexibility in processor choice allows the dx2310 to cater to both light and more intensive workloads.

In terms of memory, the HP dx2310 supports up to 4GB of DDR2 RAM. This capacity is particularly beneficial for users running multiple applications simultaneously, providing a smoother experience during everyday tasks like word processing, spreadsheet management, and web browsing. The ability to upgrade memory also means that users can enhance their system's performance as their needs grow.

Storage options for the HP dx2310 are diverse, accommodating both traditional hard drives and SATA drives. Users can choose from various storage capacities to suit their file storage needs, whether it be for documents, images, or multimedia files. Enhanced storage solutions help ensure that users have adequate space for their operating systems and applications.

The connectivity options on the HP dx2310 are also noteworthy, featuring multiple USB ports, including both USB 2.0 and USB 3.0 options. Additionally, it comes with integrated Ethernet and audio jacks, which allow for easy connection to networks and external devices. This level of connectivity makes the dx2310 an excellent choice for networking environments and collaborative workspaces.

Another characteristic that stands out is the system's compact form factor, which saves valuable desk space. The efficient design allows for better airflow and cooling, contributing to the system’s reliability and longevity. Alongside this, energy-efficient components help reduce overall power consumption, making it an eco-friendly choice.

In summary, the HP dx2310 desktop computer is tailored for users seeking a reliable and upgradeable system. With its flexible processor options, expandable memory, varied storage solutions, and strong connectivity features, it serves both business and personal use effectively. Its efficient design and energy efficiency further contribute to its appeal, making it a smart choice for a diverse range of computing needs.