Troubleshooting Without Diagnostics

Solving General Problems

You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider.

Problem

Cause

Solution

 

 

 

Computer will not

Cables to the external

Ensure that cables connecting the

turn on.

power source are

computer to the external power source

 

unplugged.

are plugged in properly and the wall

 

 

outlet is active.

 

 

 

 

Voltage selector switch on

Select the proper AC voltage using the

 

the rear of the computer

slide switch.

 

chassis is not switched to

 

 

the correct voltage (115V

 

 

or 230V).

 

 

 

 

 

A defective PCI card has

Remove any expansion board that

 

been installed.

was just installed.

 

 

 

 

Drive data or power supply

Reseat drive data and power supply

 

cables may not be

cables.

 

properly connected.

 

 

 

 

 

The unit temperature was

1. Unit is in an exceedingly hot

 

exceeded. The fan may be

environment. Let it cool down.

 

blocked.

2. Ensure that computer air vents are

 

 

 

 

not blocked and the internal fan is

 

 

running.

 

 

3. Contact an HP authorized reseller

 

 

or service provider.

 

 

 

Computer appears

Software control of the

1. Press and hold the power button

locked up and will not

power switch is not

for at least four seconds until the

turn off when the power

functional.

computer turns off.

button is pressed.

 

2. Disconnect the power cord from

 

 

 

 

the electrical outlet.

 

 

 

Computer will not

Computer is in

Press the power button to resume from

respond to USB

standby mode.

standby mode.

keyboard or mouse.

 

 

Keyboard or mouse is not

Connect keyboard and mouse cables

 

 

connected to computer.

to computer.

 

 

 

 

System has locked up.

Restart the computer.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

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Service Reference Guide

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HP dx2310 manual Solving General Problems, Problem Cause Solution, Standby mode

dx2310 specifications

The HP dx2310 is a versatile desktop computer that has made a mark in the business and home computing segments. It is designed to provide a balance of performance, reliability, and expandability, making it suitable for a range of applications, from basic office tasks to more demanding computing needs.

One of the prominent features of the HP dx2310 is its use of AMD processors, which offer a solid performance for multitasking. The system supports a variety of AMD Athlon and Sempron CPUs, ensuring users can choose a configuration that meets their requirements. This flexibility in processor choice allows the dx2310 to cater to both light and more intensive workloads.

In terms of memory, the HP dx2310 supports up to 4GB of DDR2 RAM. This capacity is particularly beneficial for users running multiple applications simultaneously, providing a smoother experience during everyday tasks like word processing, spreadsheet management, and web browsing. The ability to upgrade memory also means that users can enhance their system's performance as their needs grow.

Storage options for the HP dx2310 are diverse, accommodating both traditional hard drives and SATA drives. Users can choose from various storage capacities to suit their file storage needs, whether it be for documents, images, or multimedia files. Enhanced storage solutions help ensure that users have adequate space for their operating systems and applications.

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In summary, the HP dx2310 desktop computer is tailored for users seeking a reliable and upgradeable system. With its flexible processor options, expandable memory, varied storage solutions, and strong connectivity features, it serves both business and personal use effectively. Its efficient design and energy efficiency further contribute to its appeal, making it a smart choice for a diverse range of computing needs.