Document Part Number
service reference guide
HP Compaq dx2310 MT/dx2318 MT Business PCs 1st Edition
Document Part Number
Service Reference Guide
HP Compaq dx2310 MT/dx2318 MT Business PCs 1st Edition
Document Part Number
Service Reference Guide
HP Compaq dx2310 MT/dx2318 MT Business PCs First Edition April
Contents
1 Installing the Operating System
2 Setup Utilities and Diagnostics Features
4 Serial ATA Drive Guidelines and Features
5 Identifying the Chassis, Routine Care, and Disassembly Preparation
6 Removal and Replacement Procedures-Microtower MT Chassis
Remove the computer access panel and front bezel MT chassis
6.3.1 Removing a 5.25 Drive Bezel Blank/MT Chassis
A Connector Pin Assignments B Power Cord Set Requirements
C POST Error Messages D Troubleshooting Without Diagnostics E Memory
Contents
Service Reference Guide
Installing the Operating System
1.1 Microsoft Windows XP/Windows Vista/ Redflag Linux
1.2 Converting to NTFS Associated with Windows OS
1.3 HP Software
Setup Utilities and Diagnostics Features
2.1 Power-On Self-Test POST
2.2 Computer Setup Utilities
2.2.1 Using Computer Setup F10 Utilities
5. To apply and save changes, select Save Setting and Exit
2.2.2 Computer Setup Menu
Computer Setup
Computer Setup Continued
Setup Utilities and Diagnostics Features
Service Reference Guide
continued
Computer Setup Continued
continued
Computer Setup Continued
Setup Utilities and Diagnostics Features
Computer Setup Continued
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Description
Computer Setup Continued
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Description
Computer Setup Continued
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Computer Setup Continued
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Computer Setup Continued
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2.3.2 Restoring the CMOS
2.3 Recovering the Configuration Settings
2.3.1 Backing up the CMOS
3.1 Initial Configuration and Deployment
3.2.1 FailSafe Boot Block ROM
Desktop Management
3.2 ROM Flash
3.2.2 Dual-State Power Button
3.2.3 Power Management
2. In the Power Options Properties, select the Advanced tab
2. In the Power Options Properties, select the Power Schemes tab
3.3.1 Password Security
3.3.2 Establishing a Supervisor Password Using Computer Setup
3.3.3 Establishing a User Password Using Computer Setup
3.3 Security
Changing a User or Supervisor Password
Entering a User Password
Entering a Supervisor Password
current password
Deleting a User or Supervisor Password
current password/new password/new password
3.3.4 Surge-Tolerant Power Supply
Clearing Passwords
National Keyboard Delimiter Characters
National Keyboard Delimiter Characters
Serial ATA Drive Guidelines and Features
4.1 SATA 3.0 Hard Drives
4.2.1 SATA Data Cable
4.2.2 SATA Power Cable
4.2 SATA Hard Drive Cables
4.4 Drive Capacities
4.5 SATA BIOS
4.3 SATA SMART Drives
Identifying the Chassis, Routine Care, and Disassembly Preparation
5.1 Chassis Designations
5.1.1 Microtower MT
dx2310 MT
dx2318 MT
Identifying the Chassis, Routine Care, and Disassembly Preparation
Service Reference Guide
Note dx2318 MT is only for China Market
5.2.2 Preventing Electrostatic Damage to Equipment
5.2 Electrostatic Discharge Information
5.2.1 Generating Static
5.2.5 Recommended Materials and Equipment
5.2.3 Personal Grounding Methods and Equipment
5.2.4 Grounding the Work Area
5.3 Routine Care
5.3.1 General Cleaning Safety Precautions
5.3.2 Cleaning the Computer Case
5.3.5 Cleaning the Mouse
5.3.3 Cleaning the Keyboard
5.3.4 Cleaning the Monitor
5.4.2 Screws
5.4 Service Considerations
5.4.1 Tools and Software Requirements
5.4.4 Hard Drives
5.4.3 Cables and Connectors
5.4.5 Lithium Coin Cell Battery
Removal and Replacement Procedures- Microtower MT Chassis
6.1 Preparation for Disassembly
6.2 Remove the computer access panel and front bezel MT chassis
6.2.1 Access Panel MT Chassis
6.2.2 Front Bezel MT Chassis
Removing a Bezel Blank
6.3 Front Drive Bezels
6.3.1 Removing a 5.25 Drive Bezel Blank/MT Chassis
6.4.1 Installing Memory Modules/MT chassis
6.4 Memory
6.5 Expansion Cards
6.5.1 Expansion Slot Cover Lock
6.5.2 PCI/PCIe Expansion Card
6.5.3 Installing an Expansion Card
8. Fix the screw to secure the expansion card in place
6.5.4 Removing an Expansion Card
6.6 Cable Management
6.7 Drives
6.7.1 Locating Drive Positions
6.7.2 Removing a Drive
Drive Positions
Removing the Hard disk
Releasing the Hard Drive Cage
Disconnecting the Hard Drive Cables
Removal and Replacement Procedures- Microtower MT Chassis
Service Reference Guide
Removing the Hard Drive Cage
Removing the Hard Drive
6.8 Front I/O Panel Housing Assembly - MT chassis
6.9 System Fan
6.10 Heatsink - MT chassis
6.11 Processor
5. Go to step
6.12 System Board
6-23
Removal and Replacement Procedures- Microtower MT Chassis
490778-001
6.13.1 Battery Holder
6.14 Power Supply
Connector Pin Assignments
Enhanced Keyboard
Mouse
Ethernet RJ-45
Microphone
Serial Interface, Powered and Non-Powered
Parallel Interface
Headphone
Line-In Audio
Line-Out Audio
Monitor
24-Pin Power
4-Pin Power for CPU
Power Cord Set Requirements
General Requirements
POST Error Messages
POST Error Messages
POST Error Messages
If POST detects an error
If the system cannot boot
configuration with a set of
POST Error Messages
POST Error Messages
Troubleshooting Without Diagnostics
Preliminary Checklist
Solving General Problems
battery. See the Hardware Reference
MConnecting the
RTC battery
Guide on the Library CD for
Power LED is flashing and computer will not start
Initernal error has occurred and the computer is flashing a code
continued
Press any key or click the mouse button
Solving Hardware Installation Problems
deselect the automatic settings for the
3. If you still cannot resolve the issue, contact Customer Support
Wrong memory modules
Interpreting Diagnostic Lights and Audible Codes
Solving Display Problems
Solving Display Problems
Solving Display Problems Continued
Change requested resolution
contrast controls are not
securely connected to the graphics
Solving Display Problems Continued
The font you are using
Solving Audio Problems
Solving Audio Problems
Solving Audio Problems Continued
Problem
Solution
Cause
Solving Printer Problems
Solving Printer Problems
Solving Keyboard and Mouse Problems
Solving Keyboard Problems
Solving Network Problems
Solving Network Problems
Solving Network Problems Continued
the Restore Plus! CD
Solving Memory Problems
Solving Memory Problems
Solving Processor Problems
Solving Processor Problems
Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
Solving Drive Key Problems
Solving Internet Access Problems
Solving CD-ROM and DVD Problems Continued
Solving DiskOnKey Problems
Solving Internet Access Problems Continued
Windows XP
Verify that the correct modem speed
Solving Internet Access Problems Continued
For Windows XP
Diagnostic Front Panel LEDs and Audible Codes
Diagnostic Front Panel LEDs and Audible Codes
Diagnostic Front Panel LEDs and Audible Codes Continued
followed by a 2 second pause. Also 8 simultaneous beeps will be heard
Diagnostic Front Panel LEDs and Audible Codes Continued
Activity
Beeps
Possible Cause
Diagnostic Front Panel LEDs and Audible Codes Continued
Restoring the Software
Contacting Customer Support
Memory