HP dx2310 manual Solving Internet Access Problems Continued, Windows XP

Troubleshooting Without Diagnostics

Solving Internet Access Problems (Continued)

Problem Cause Solution

Unable to connect to the Internet. (continued)

Cable/DSL service is not available or has been interrupted due to bad weather.

Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.)

	The CAT5 10/100	Connect the CAT5 10/100 cable
	cable is disconnected.	between the cable modem and the
		computers’s RJ-45 connector. (If the
		connection is good, the “PC” LED
		light on the front of the cable/DSL
		modem will be on.)
	IP address is not	Contact the ISP for the correct IP
	configured properly.	address.
	Cookies are corrupted.	Windows XP
		1. Select Start > Control
		Panel.
		2. Double-click Internet
		Options.
		3. On the General tab, click the
		Delete Cookies button.
Cannot automatically	You must log on to the	Log on to the ISP and launch the
launch Internet programs.	ISP before some	desired program.
	programs will start.

D–20 490778-001 Service Reference Guide