HP dx2310 manual Solving Network Problems Continued, the Restore Plus! CD

		Troubleshooting Without Diagnostics
Solving Network Problems (Continued)
Problem	Cause	Solution
Diagnostics passes, but	The network controller	Select the Network icon in the
the computer does not	is not configured for this	Control Panel and configure the
communicate with the	computer.	network controller.
network. (continued)

Network controller stopped working when an expansion board was added to the computer.

Network controller interrupt is shared with an expansion board.

Under the Computer Setup Advanced menu, change the resource settings for the board.

The network controller	Verify that the drivers were not
requires drivers.	accidentally deleted when the
	drivers for a new expansion board
	were installed.

The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.

Under the Computer Setup Advanced menu, change the resource settings for the board.

Network controller stops	The files containing the	Reinstall the network drivers, using
working without apparent	network drivers are	the Restore Plus! CD.
cause.	corrupted.

The cable is not securely connected.

Ensure that both ends of the cable are securely attached to the correct devices.

The network controller is	Replace the NIC or replace the
defective.	system board if the NIC is
	embedded.

New network card will	New network card may be
not boot.	defective or may not meet
	industry-standard
	specifications.

Install a working, industry-standard NIC, or change the boot sequence to boot from another source.

Cannot connect to	The network controller is	Verify Network Connectivity, that a
network server when	not configured properly.	DHCP Server is present, and that
attempting Remote		the Remote System Installation
System Installation.		Server contains the NIC drivers for
		your NIC.
System setup utility	Unprogrammed EEPROM.	Flash the ROM.
reports unprogrammed
EEPROM.

Service Reference Guide 490778-001 D–15