Manuals / HP / Computer Equipment / All in One Printer

HP F380 Setup troubleshooting, Hardware setup troubleshooting, HP All-in-One will not turn on

Models: F335 F325 F370 F340 F380 F375

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Troubleshooting

Chapter 10

Setup troubleshooting

This section includes installation and configuration troubleshooting tips for some of the most common issues associated with hardware and software setup.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

The HP All-in-One will not turn on

Cause The HP All-in-One is not properly connected to a power supply.

Solution

●Make sure the power cord is firmly connected to both the HP All-in-One and the power adaptor. Plug the power cord into a grounded power outlet, surge protector, or power strip.

1 Power connection

2 Power cord and adaptor

3 Grounded power outlet

●If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All-in-One directly into a grounded power outlet.

●Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

●If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause You pressed the On button too quickly.

Solution The HP All-in-One might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the HP All-in- One to turn on. If you press the On button again during this time, you might turn the device off.

Warning If the HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:

38	HP Deskjet F300 All-in-One series

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HP F380, F375, F370, F335 Setup troubleshooting, Hardware setup troubleshooting, HP All-in-One will not turn on, Solution

Contents

HP Deskjet F300 All-in-One series User Guide Safety information Contents Index Label Description HP All-in-One overviewHP All-in-One at a glance Label Icon Name and Description Control panel buttonsStatus light overview Light status What it means HP Photosmart Software Help Windows Find more informationSources of information Readme HP Photosmart Mac Help MacSupported software Setup instructions features Connect using a USB cableConnection information Supported connection typesTo enable printer sharing on a Mac To enable printer sharing on a Windows computerLoad originals Load originals and load paperChoose papers for printing and copying To load an original on the glassRecommended papers for printing and copying Additional papers to avoid when copyingPapers to avoid Papers to avoid for all print and copy jobsTo load full-size paper Load paperLoad full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load envelopes Load envelopesHP Inkjet labels for printing only Load other types of paperHP Iron-On Transfers for printing only Avoid paper jams Load originals and load paper Print from a software application Print from your computerTo print from a software application Windows To print from a software application MacTo stop a print job from the HP All-in-One Stop a print jobMake a copy Use the copy featuresSet the copy paper type Make multiple copies of the same originalTo stop copying Stop copyingTo scan to a computer Use the scan featuresScan an image To stop scanning Stop scanningClean the exterior Clean the HP All-in-OneClean the glass To clean the glassTo clean the lid backing Clean the lid backingPrint a self-test report To print a self-test reportHandle the print cartridges Work with print cartridgesTo replace the print cartridges Replace the print cartridgesMaintain the HP All-in-One Align the print cartridges To align newly installed print cartridges Clean the print cartridgesTo clean the print cartridge contacts Clean the print cartridge contactsClick Clean in the Configuration Settings Panel Copper-colored contacts Ink nozzles do not clean Maintain the HP All-in-One Order paper, or other media Order print cartridges Order suppliesCountry/region Number for ordering Order other suppliesTroubleshooting common setup issues Troubleshooting informationAdditional troubleshooting topics in this User Guide View the Readme fileHardware setup troubleshooting Setup troubleshootingSolution HP All-in-One will not turn onHP All-in-One does not print Troubleshooting To start the installation from a Mac Software installation troubleshootingTo start the installation from a Windows computer Red X appears on the USB connect prompt Minimum system checks screen appears WindowsRegistration screen does not appear Windows Received a message that an unknown error has occurredUninstall and reinstall the software To uninstall from a Windows computer, method Paper troubleshooting Operational troubleshootingSelect Reinstall To uninstall from a MacTo clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door To troubleshoot print cartridges Print cartridge troubleshootingTroubleshooting Warranty upgrades HP warranty and supportWarranty HP product Duration of limited warranty Warranty informationBefore you call HP customer support Access your serial number and service IDGet support and other information from the Internet Call elsewhere in the world Call in North America during warranty800-225-528 Pack the HP All-in-One Prepare the HP All-in-One for shipmentHP warranty and support HP warranty and support Technical information Paper specificationsSystem requirements Paper tray capacitiesType Size Print margin specifications Print specificationsScan specifications Copy specificationsPhysical specifications Power specificationsEnvironmental product stewardship program HP inkjet supplies recycling program Regulatory noticesRegulatory model identification number FCC statementDeclaration of conformity European Economic Area HP Deskjet F300 All-in-One series declaration of conformity Index Symbols/NumericsWeee