Operational troubleshooting, Paper troubleshooting

To uninstall from a Windows computer, method 3

Note Use this method if Uninstall is not available in the Windows Start menu.

1.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.Select Uninstall and follow the onscreen directions.

3.Disconnect the HP All-in-One from your computer.

4.Restart your computer.

Note It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

5.Start the Setup program for the HP All-in-One again.

6.Select Reinstall.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

To uninstall from a Mac

1.Disconnect the HP All-in-One from your Mac.

2.Double-click the Applications:Hewlett-Packard folder.

3.Double-click HP Uninstaller. Follow the onscreen instructions.

4.After the software is uninstalled, disconnect the HP All-in-One, and then restart your computer.

Note It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

5.To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive.

6.On the desktop, open the CD-ROM and then double-click HP All-in-One Installer.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.