HP F335 Software installation troubleshooting, To start the installation from a Windows computer

If the HP All-in-One and computer are not communicating with each other, try the following:

Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting.

During a normal installation of the HP All-in-One software, the following events occur:

1.The HP All-in-One software CD-ROM runs automatically.

2.The software installs.

3.Files are copied to your computer.

4.You are requested to connect the HP All-in-One to your computer.

5.A green OK and check mark appear on an installation wizard screen.

6.You are requested to restart your computer.

7.The registration process runs.

If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following:

●Start the HP Solution Center and check to make sure the following buttons appear: Scan Picture and Scan Document. If the icons do not appear immediately, you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the buttons are missing in the HP Solution Center (Windows).

●Open the Printers dialog box and check to see that the HP All-in-One is listed.

●Look in the system tray at the far right of the Windows taskbar for an HP All-in- One icon. This indicates that the HP All-in-One is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run.

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

To start the installation from a Mac

1.Double-click the CD icon on your desktop to view the contents of the CD.

2.Double-click the installation icon.

Troubleshooting

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