HP h4100 ActiveSync

Troubleshooting

ActiveSync

For more information on Microsoft ActiveSync, refer to Chapter 2, “Using ActiveSync.”

Problem Solution

I cannot connect to my computer using the Desktop Cradle.

■Be sure you have installed Microsoft ActiveSync 3.7 or higher on your host computer before connecting your iPAQ Pocket PC to it.

■Be sure your iPAQ Pocket PC is connected to the Desktop Cradle, and that the cradle is connected to your computer.

■Be sure your iPAQ Pocket PC is securely seated in the cradle and is making contact with the cradle connector.

■Be sure you are running Microsoft Windows 98SE, Me, 2000, or XP and that you have installed Microsoft ActiveSync 3.7 or a later version on your computer. Also be sure you are connecting directly to a USB port on your computer and not through a USB hub.

■Uninstall and reinstall ActiveSync.

■If you are running personal firewall software, try disabling it. If you are then able to synchronize, contact the software vendor to information on configuring the required exclusions to eliminate this problem.

I connected my iPAQ Pocket PC before installing Microsoft ActiveSync.

1.Disconnect the iPAQ Pocket PC from your computer.

2.In Windows 98 or 2000, click Start > Settings > Control Panel > System. The Device Manager opens automatically. Locate and select the “unknown” USB device record and click Remove (Uninstall in Windows 2000).

3.Restart your computer and allow it to detect the USB device.

4.Install Microsoft ActiveSync 3.7 or higher.

5.Reconnect the iPAQ Pocket PC to the computer.

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User’s Guide

10–5

Contents

User’s Guide Page Contents 1 Getting to Know Your iPAQ Pocket PC 2 Using ActiveSync 3 Managing the Battery 4 Learning the Basics 5 Learning Input Methods 6 Expansion Cards 7 Connecting to the Internet 8 Using Bluetooth 9 Using the Wireless LAN 10Troubleshooting A Regulatory Notices B Specifications Getting to Know Your iPAQ Pocket PC Page Microsoft Pocket PC Software Using the Stylus Setting the Date and Time PM OK Yes Setting the Date Entering Owner Information Resetting the Unit Performing a Full Reset Power Aligning the Screen Routine Care Using ActiveSync Connecting to a Computer Using the Serial Infrared (IR) Connection ActiveSync Tools Connect via IR Changing Synchronization Settings Programs Microsoft ActiveSync Options Sync Options Copying Files Installing Programs Backing up and Restoring Synchronizing Links Sending and Receiving E-mail Requesting Meetings Managing the Battery Installing the Battery Installing the Battery in the h4100 Model Page Page Installing the Battery in the h4300 Model Page Page Removing the Battery Charging the Battery Charging with the AC Adapter Charging with the Desktop Cradle and AC Adapter Charging a Spare Battery Changing the Backlight Settings Backlight Light bulb Power Save Changing the Wireless LAN Power Saving Modes Disabling the Application Buttons 1.Tap Start > Settings > Buttons > Lock tab Disable the application buttons Disable the record button Manually Monitoring the Battery Learning the Basics Using the Today Screen Navigation Bar and Command Bar New Status Icons Pop-UpMenus tap Creating information New Customizing the Today Screen Settings Today 2.Select Use this picture as the background checkbox Browse Items Move Up Move Down Date Display Today screen if device is not used for...hours Using Applications Closing with iTask Closing Manually Viewing Pictures Viewing a Picture Full-Screen Recording Sound With a Picture Viewing a Slideshow Printing Pictures Backup/Restore using iPAQ Backup Backup/Restore Using ActiveSync Using iPAQ File Store Folder Storage Card iPAQ File Store Learning Input Methods Using Input Software Input 2.Tap the Word Completion tab Suggest Words When Entering Text Using the On-ScreenKeyboard Input Panel Keyboard Writing with the Stylus and the Letter Recognizer 2.Tap Letter Recognizer ABC abc Writing with the Stylus and Microsoft Transcriber Drawing and Writing on the Screen Pen Converting Writing to Text Using the Integrated Keyboard (HP iPAQ Pocket PC h4300 Series only) Configuring the Keyboard Keyboard Disable Keyboard Keyboard Repeat Control Delay before first repeat “Sticky” Keys Special Keys Symbol Key Page Page Function Keys Menu Key Functions Page Page Expansion Cards Installing a Secure Digital (SD) Expansion Card Removing a Secure Digital (SD) Expansion Card Viewing the Content of Memory Cards Connecting to the Internet Connecting to a Private Network Entering an Internet Address Using a Favorites List Using Bluetooth Getting Acquainted with Bluetooth Understanding Terms The Term Means Working with Bluetooth Settings Turning On Bluetooth Entering a Device Name Allowing Connections Allowing All Devices to Connect Allowing Paired Devices to Connect Allowing Others to Locate Your Device Automatically Enabling Services Requiring Authorization to Access Services Secure Connections using a Passkey or Bond Setting a Shared Folder 2.Tap the File Transfer tab Folder Creating a Profile Activating a Profile Saving Bluetooth Configuration Settings in a Profile Renaming a Profile Deleting a Profile Working with Bluetooth Manager Pairing Devices Unpairing Devices Connecting to Other Devices Using the HP Bluetooth Multiport Module for Evo Notebooks and Desktops Secure Connection Apply File 10.Check the Allow Serial Cable or Infrared Connection to this COM Port box Setting Up an ActiveSync Partnership on Your iPAQ Pocket PC Serial Port Selection Next Finish Establishing a Serial Connection 2.Tap New > Explore a Bluetooth device > Next Using Dial-UpNetworking 1.From the Today screen, tap Start > Settings > Connections tab 2.Tap the Connections icon > Advanced tab 3.Tap Select Networks Joining a Personal Area Network 2.Tap New > Join a personal network > Next Establishing a Cell Phone Partnership 2.Tap New > Connect to Internet via phone Working with Files Receiving a File from a Remote Device 4.Tap File > Get Deleting a File from a Remote Device 4.Tap File > Delete Using Business Card Exchange Setting Up Your Business Card Information 3.Tap the Information Exchange tab 4.Tap the My business card (vCard) icon Sending Business Cards Requesting Business Cards Exchanging Business Cards Opening a Connection Creating a Shortcut Deleting a Shortcut Viewing Shortcuts Using the Wireless LAN Getting Acquainted Learning the Terms Getting Started with the Wireless LAN Automatically Connecting to a Network Network Indicator Manually Entering New Network Settings Connections Advanced Network Card Wireless Searching for Networks to Access Wireless Networks Networks to access (All Available, Only access points Only computer-to-computer) Managing Wireless Network Settings Monitoring Signal Strength and Status Working with Network Settings Changing TCP/IP Settings The Internet Work 5.In the Tap an adapter to modify settings box, tap iPAQ WLAN Wireless Adapter Changing DNS and WINS Settings Name Servers Setting Up VPN Server Connections 4.Under My Work Network, tap Add a new VPN server connection New Connection Changing VPN Server Connections 3.Under My Work Network, tap Manage existing connections > VPN tab Host name/IP VPN type (IPSec/L2TP or PPTP) 8.Tap Next IPSec/L2TP Starting VPN Server Connections Setting Up Proxy Server Settings 4.Under My Work Network, tap Edit my proxy server > Proxy Settings tab Proxy server WLAN Security Protocol Utilities LEAP Registration Utility 1.Tap Start > Settings > System tab > LEAP Modify Troubleshooting Common Problems Page Page Problem Solution ActiveSync Page Expansion Cards Bluetooth Page Wireless LAN Page Regulatory Notices Federal Communications Commission Notice Modifications Cables Canadian Notice Japanese Notice Korean Notice European Union Notice Battery Warning Equipment Warning Airline Travel Notice Wireless Notices U.S. Regulatory Wireless Notice Canadian Regulatory Wireless Notice Japanese Regulatory Wireless Notice Brazilian Regulatory Wireless Notice Specifications System Specifications Physical Specifications Operating Environment