Printer Does Not Print

Printer Does Not Print

Possible Cause

Solutions

 

 

 

 

 

 

Is the power on?

Confirm that the cable is securely plugged into the power outlet

 

 

 

and the printer.

 

 

 

Turn on the power.

 

 

 

 

 

 

Does the Online indicator

If not, press the {Online} key to light it.

 

 

stay on?

 

 

 

 

 

 

 

Does the Alert indicator

If so, check the error message on the display and take the required

 

 

stay red?

action.

 

 

 

 

 

 

Is paper loaded?

Load paper into the paper tray or onto the bypass tray.

 

 

 

See p.71 “Loading Paper”.

 

 

 

 

 

 

Can you print a configura-

If you cannot print a configuration page, it probably indicates a

 

 

tion page?

printer malfunction. Contact your sales or service representative.

 

 

 

See “Printing the Test Page”, Quick Installation Guide.

 

 

 

 

 

 

Is the interface cable con-

Connect the interface cable securely. If it has a fastener, fasten it

 

 

nected securely to the

securely as well.

 

 

printer and the computer?

 

 

 

 

 

 

 

Are you using the correct

The type of interface cable you should use depends on the compu-

 

 

interface cable?

ter you use. Be sure to use the correct one.

 

 

 

If the cable is damaged or worn, replace it with a new one.

 

 

 

See p.134 “Specifications”.

 

 

 

 

 

 

Is the Data In indicator

If not blinking or lit, the data is not being sent to the printer.

 

 

blinking or lit after starting

 

 

 

❖ If the printer is connected to the computer using the in-

 

8

the print job?

 

 

terface cable

 

 

 

Check the port connection setting is correct. For details about

 

 

 

checking the port connection, see p.102 “Checking the port

 

 

 

connection”.

 

 

 

❖ Network Connection

 

 

 

Contact your network administrator.

 

 

 

 

 

 

How is the signal strength

❖ Ad hoc Mode or 802.11 Ad hoc Mode

 

 

when using the wireless

Either move to a location where the signal is good, or remove

 

 

LAN?

obstructions.

 

 

 

❖ Infrastructure Mode

 

 

 

Check the signal status from the “Maintenance” menu on the

 

 

 

control panel. If the signal is poor, either move to a location

 

 

 

where it is good, or remove obstructions.

 

 

 

 

 

 

If printing still does not start, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives.

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