Additional Troubleshooting

Additional Troubleshooting

Problems

Solutions

 

 

Strange noise is heard.

If a supply was recently replaced or an option attached in the

 

area the strange noise is coming from, check the supply or

 

option is properly attached. If the strange noise persists, con-

 

tact your sales or service representative.

 

 

IEEE 802.11b Interface Unit is

If the optional SDRAM module is not installed, the printer

not detected by the printer, even

does not detect the IEEE 802.11b interface board because of

if it is installed properly.

memory shortage. Install the optional SDRAM module to en-

 

large memory size.

 

 

VM Card Type D is not detected

If the optional SDRAM module is not installed, the printer

by the printer, even if it is in-

does not detect the unit because of memory shortage. Install

stalled properly.

the optional SDRAM module to enlarge memory size.

 

 

No e-mail is received when an

• Confirm [Notify by Email] is [On] using the System Menu on

Alert occurs, and after resolving

the Control Panel. See “System Menu”, Software Guide.

an Alert.

• Access the printer through the Web browser, log on as an

 

 

Administrator on the Web Image Monitor, and then con-

 

firm the following settings in [Auto E-mail Notification]:

 

• Device E-mail Address

 

• Groups to Notify

 

• Select Groups/Items to Notify

 

For details about the settings, see Web Image Monitor Help.

 

• Access the printer through the Web browser, log on as an

 

Administrator on the Web Image Monitor, and then con-

 

firm the settings of the SMTP server in [E-mail].

 

For details about the settings, see Web Image Monitor Help.

 

• When the power is turned off before the e-mail is trans-

 

mitted, the e-mail will not be received.

 

• Check the e-mail address set for the destination. Confirm

 

the printer's operation history using the Web Image Mon-

 

itor's System Log menu in [Network]. If the e-mail was sent

 

but not received, it is possible the destination was incor-

 

rect. Also check the information concerning error mail

 

from the e-mail server.

 

 

The setting for [Notify by Email]

After changing the setting, turn the main unit's power off

on the System Menu was

and then back on again.

changed from [Off] to [On], but e-

 

mail is not arriving.

 

 

 

Error notification e-mail was re-

Check e-mail is set for sending using the Web Image Moni-

ceived, but no error-solved e-

tor's [Auto E-mail Notification] at the time the error was fixed.

mail is received.

You must click the [Edit] button of [Detailed Settings of Each

 

Item] in [Auto E-mail Notification], and set [Notify when error:] to

 

[Occurs & Fixed] on the displayed screen.

 

For details about the settings, see Web Image Monitor Help.

 

 

Alert Resolving is set for send-

If the power of the main unit is turned off after an Alert oc-

ing e-mail, but no Alert-re-

curs, the Alert is resolved during the time the power is off: no

solved e-mail is sent.

Alert-resolved e-mail is sent.

 

 

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