Troubleshooting

 

 

Status

Possible Causes, Descriptions, and Solutions

 

 

 

 

 

 

Images are cut off, or excess

If you are using paper smaller than the paper size selected in

 

 

pages are printed.

the application, use the same size paper as that selected in the

 

 

 

application. If you cannot load paper of the correct size, use

 

 

 

the reduction function to reduce the image, and then print.

 

 

 

See the printer driver Help.

 

 

 

 

 

 

The image of the printout is dif-

When [Toner saving] is checked under the [Print Quality] tab in

 

 

ferent from the image on the

the printer driver's dialog box, the monochrome gradation

 

 

computer's display.

may appear differently.

 

 

 

See the printer driver Help.

 

 

 

 

 

 

Photo images are coarse.

Some applications lower the resolution for making prints.

 

 

 

 

 

 

Fine dot pattern does not print.

Change the [Dithering:] setting in the printer driver's dialog

 

 

 

box.

 

 

 

See the printer driver Help.

 

 

 

 

 

 

Black gradation is not natural.

Select [Gray reproduction (Text/Line Art):] in the printer driver's

 

 

 

dialog box.

 

 

 

See the printer driver Help.

 

 

 

 

 

 

Solid lines are printed as broken

Change the [Dithering:] setting in the printer driver's dialog

 

 

lines.

box.

 

 

 

See the printer driver Help.

 

 

 

 

 

 

The print out image is missing

• Paper is damp. Use paper that has been stored properly.

 

 

or partially blurred.

See p.63 “Paper and Other Media”.

 

 

 

• Toner is almost depleted. When the “Add Toner” mes-

 

 

 

sage appears on the display panel, replace the toner car-

 

 

 

tridge.

 

 

 

See p.87 “Replacing the Toner Cartridge”.

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• Condensation may have collected. If rapid change in tem-

 

 

 

 

 

 

perature or humidity occurs, use this printer only after it

 

 

 

has acclimatized.

 

 

 

 

 

 

The whole printout is blurred.

• Paper is damp. Use paper that has been stored properly.

 

 

 

See p.63 “Paper and Other Media”.

 

 

 

• If you select [Toner saving] on the [Print Quality] tab in the

 

 

 

printer properties dialog box, printing is generally less

 

 

 

dense.

 

 

 

See the printer driver Help.

 

 

 

• Toner is almost depleted. When the “Toner depleted /

 

 

 

Add Toner” message appears on the display panel, re-

 

 

 

place the toner cartridge.

 

 

 

See p.87 “Replacing the Toner Cartridge”.

 

 

 

• Condensation may have collected. If rapid change in tem-

 

 

 

perature or humidity occurs, use this printer only after it

 

 

 

has acclimatized.

 

 

 

 

 

 

White streaks appear.

• Toner is almost depleted. When the “Toner depleted

 

 

 

/Add Toner” message appears on the display panel, re-

 

 

 

place the toner cartridge.

 

 

 

See p.87 “Replacing the Toner Cartridge”.

 

 

 

 

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