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3Com 3CSOHO100 Technical Support, Online Technical Services, World Wide Web Site, 3Com FTP Site

Models: 3CSOHO100

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TECHNICAL SUPPORT

B	TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the very latest, 3Com recommends that you access the 3Com Corporation World Wide Web site.

Online Technical Services

3Com offers worldwide product support 24 hours a day,

7 days a week, through the following online systems:

■World Wide Web site

■3Com FTP site

■3Com Bulletin Board Service (3Com BBS)

■3ComFactsSM automated fax service

World Wide Web Site

Access the latest networking information on the 3Com Corporation World Wide Web site by entering the URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information such as technical documentation and software library, as well as support options ranging from technical education to maintenance and professional services.

3Com FTP Site

Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.

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3Com 3CSOHO100 manual Technical Support, Online Technical Services, World Wide Web Site, 3Com FTP Site

Contents

Fast Ethernet Network Interface Card User Guide MODEL NO. 3CSOHO100-TXLifetime Limited Warranty Asia Member of the 3Com OfficeConnect family OfﬁceConnect Fast Ethernet Network Interface Card User GuidePart No. 09-1569-000 Published October 3Com Corporation 5400 Bayfront Plaza Santa Clara, California UNITED STATES GOVERNMENT LEGENDCONTENTS 2 INSTALLING THE NETWORK INTERFACE CARD3 INSTALLING THE NETWORK DRIVER ABOUT THIS GUIDE5 CONFIGURING THE NIC 4 TROUBLESHOOTING INSTALLATION PROBLEMSA SPECIFICATIONS AND CABLING REQUIREMENTS Access by Digital Modem GLOSSARY INDEX 3COM CORPORATION LIMITED WARRANTYB TECHNICAL SUPPORT World Wide Web SitePage FIGURES Connecting the Network Cable to the NICSample Network Inserting the NICNotice Icons TABLESText Conventions ABOUT THIS GUIDE ConventionsMenu commands Year 2000 Complianceand buttons What This Guide Covers GETTING STARTEDWhat This Chapter Covers Understanding Networking Peer-to-Peer Networks Understanding NetworkingClient/Server Networks Ethernet and Fast Ethernet Networking ProtocolsFor more information on networking, see the Network Assistant CD included in your packageUnderstanding Network Interface Cards About the OfﬁceConnect NICRequired Cabling Required HardwareRequired Software Preparing for Installation INSTALLING THENETWORK INTERFACE CARD 2 Turn the power off to the PC. Unplug the power cable. Detach all other cables from the PCInserting the NIC 1 Remove all jewelry from your hands and wristsDo not turn on the power to the PC 6 Fasten the NIC with the backplate screw you removed in step7 Replace the PC cover 8 Reconnect any cables that you disconnected before you opened the PCConnecting the NIC to Your Network Figure 4 Connecting the Network Cable to the NIC2 Insert the other end of the UTP cable into an active network port Do not turn on the power to the PCThe next step is to install the network driver. Go to Chapter Connecting the NIC to Your NetworkPage NETWORK DRIVER Windows1 Right-click the My Computer icon, and then click Properties INSTALLING THEWindows 95 Version A 2 Turn on the power to the PC2 Check the version number on the General screen, under System You must reboot your PC to complete the installation 5 Click OK7 Insert the Windows 95 CD in the CD-ROM drive, and then click OK 8 Remove the EtherDisk diskette from drive A, and then click Yes9 Enter your user name and password, and then click OK Windows 95 Version B3 Insert the EtherDisk diskette in drive A, and then click Next 2 Turn on the power to the PC8 Insert the Windows 95 CD in the CD-ROM drive, and then click OK 4 Click Finish5 Click OK 10 Enter your user name and password, and then click OK 9 Remove the EtherDisk diskette from drive A, and then click YesYou must reboot your PC to complete the installation 2 Turn on the power to the PC6 Click Next. Files are copied 7 Insert the Windows 98 CD in the CD-ROM drive, and then click OK8 Click Finish 9 Click Yes to restart the PC9 Click Close to continue the installation Windows NTWindows NT 4 Click the Adapters tab4 Click Add Adapter 5 Click the down arrow to expand the6 Click Continue 2 Turn on the power to the PCVerifying Successful Installation 10 Click OK in the Network Settings windowWindows 95 and Windows 11 Remove the EtherDisk diskette from drive A2 Double-click Network adapters 1 Double-click the Network icon in the Control Panel 2 Click the Adapters tab1 Double-click the File Manager icon 2 From the Disk menu, select Connect Network DriveINSTALLATION PROBLEMS TROUBLESHOOTINGBasic Troubleshooting Tips See Figure 2 in Chapter 1 for a picture of the LEDs Interpreting the LEDsTable 4 explains the LED states 1 Double-click the 3Com icon in the Windows system tray Starting the 3Com NIC Diagnostics Programc Click 3nicdiag 2 Click OK 3 Click Cancel to exit the 3Com NIC Diagnostics programThe 3Com NIC Diagnostics General screen Figure 10 appears 3 Click the Diagnostics tab Running the NIC Self-Tests1 Double-click the 3Com icon in the Windows system tray 2 Click OKRunning the Echo Test 4 Click Start in the Self-Test panelc Click 3nicdiag. d Click OK 1 On both PCs3 On the ﬁrst PC the sending PC Figure 13 Echo Test Sender Screen 42 CHAPTER 4 TROUBLESHOOTING INSTALLATION PROBLEMSFigure 14 Echo Test Statistics Screen 1 From the Windows Start menu, select Programs Accessing the Help System2 Select 3Com NIC Utilities 3 Click 3nichelp Accessing 3Com Support Services 2 Click OK 3 Click the Support tab. The Support screen appears4 Click Release Notes 1 Double-click the 3Com icon in the Windows system tray2 Click OK 3 Click the Support tab Removing NIC Software 2 Click the Device Manager tab3 Double-click Network adapters 5 Click Remove 6 Click OK to conﬁrm the device removal4 Click Yes to conﬁrm the removal 5 Click Close to close the Network screen1 In the Main Program window, double-click 3 Click YesFrequently Asked Questions 4 Click OKFrequently Asked Questions Table 5 Frequently Asked Questions continuedDiagnostics program QuestionPage CONFIGURING THE NIC case, select Minimize CPU UtilizationDisplaying Conﬁguration Settings 2 Double-click the 3Com icon in the Windows system tray3 Click OK c Click 3nicdiagDisplaying Conﬁguration Settings 4 Click NIC DetailsThe NIC Details screen Figure 17 appears Changing Conﬁguration Settings 5 Click OK to exit this screen2 Click OK 3 Click the Properties tab 1 Double-click the 3Com icon in the Windows system tray5 Click OK to save values or Cancel to exit without saving values 4 Change the NIC’s conﬁgurationPage SPECIFICATIONS AND Physical DimensionsPower Requirements CABLING REQUIREMENTSUnshielded Twisted-Pair Cable 10BASE-T Operation10BASE-T Speciﬁcations 100BASE-TX Operation100BASE-TX Speciﬁcations Cabling RequirementsPage Online Technical Services TECHNICAL SUPPORTWorld Wide Web Site 3Com FTP Site3Com Bulletin Board Service Access by Analog ModemAccess by Digital Modem 1 847 2623ComFacts Automated Fax Service Support from Your Network SupplierSupport from 3Com 1 408 727Below is a list of worldwide technical telephone support numbers CountryTelephone Number Asia Paciﬁc RimTo obtain an RMA number, call or fax Returning Products for RepairReturning Products for Repair Country Telephone NumberFax Number 66 APPENDIX B TECHNICAL SUPPORTBIOS GLOSSARY10BASE-T 100BASE-TXFast Ethernet full-duplexhalf-duplex networkswitch peer-to-peer networkserver unshielded twisted pair UTP cablingPage INDEX NumbersPage INDEX Page 3Com Corporation LIMITED WARRANTY YEAR 2000 WARRANTYOBTAINING WARRANTY SERVICE HARDWAREFCC CLASS B STATEMENT WARRANTIES EXCLUSIVELIMITATION OF LIABILITY DISCLAIMERFCC DECLARATION OF CONFORMITY 3COM END USER SOFTWARE LICENSE AGREEMENTIMPORTANT Read Before Using This Product The Interference Handbook3Com is a registered trademark of 3Com Corporation