3Com 3CSOHO100 manual Accessing 3Com Support Services

44CHAPTER 4: TROUBLESHOOTING INSTALLATION PROBLEMS

Viewing Release Notes, Frequently Asked Questions, and KnowledgeBase Topics

The 3Com NIC Diagnostics program contains a substantial database of support-related and service-related data that you can access in the following categories: release notes, frequently asked questions, and KnowledgeBase topics.

To access the support database:

1Double-click the 3Com icon in the Windows system tray.

If the 3Com icon isn’t visible in the system tray, follow the instructions in the section “Starting the 3Com NIC Diagnostics Program” earlier in this chapter.

2Click OK.

3Click the Support tab. The Support screen appears.

4Click Release Notes.

The Release Notes Help screen appears.

■Click the Release Notes link to display tips about installing and using the OfficeConnect NIC.

■Click the Frequently Asked Questions link to display common questions asked by customers and answered by 3Com support experts.

■Click the KnowledgeBase link to display OfficeConnect NIC compatibility topics.

Accessing 3Com Support Services

The Support screen provides access to the 3Com

World Wide Web site, customer support databases (such as release notes and frequently asked questions), and the problem report generator.

To access 3Com support services:

1Double-click the 3Com icon in the Windows system tray.

If the 3Com icon isn’t visible in the system tray, follow the instructions in the section “Starting the 3Com NIC Diagnostics Program” earlier in this chapter.