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3Com 3CSOHO100 manual Country, Telephone Number, Fax Number, Appendix B Technical Support

Models: 3CSOHO100

1 81

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66APPENDIX B: TECHNICAL SUPPORT

Country	Telephone Number		Fax Number

Latin America	1 408	326 2927	1 408 326 3355
U.S.A. and Canada	1 800	NET 3Com	1 408 326 7120
	(1 800 638 3266)

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3Com 3CSOHO100 manual Country, Telephone Number, Fax Number, Appendix B Technical Support

Contents

MODEL NO. 3CSOHO100-TX Fast Ethernet Network Interface Card User GuideLifetime Limited Warranty Asia OfﬁceConnect Fast Ethernet Network Interface Card User Guide Member of the 3Com OfficeConnect familyPart No. 09-1569-000 Published October UNITED STATES GOVERNMENT LEGEND 3Com Corporation 5400 Bayfront Plaza Santa Clara, California2 INSTALLING THE NETWORK INTERFACE CARD CONTENTS3 INSTALLING THE NETWORK DRIVER ABOUT THIS GUIDE4 TROUBLESHOOTING INSTALLATION PROBLEMS 5 CONFIGURING THE NICA SPECIFICATIONS AND CABLING REQUIREMENTS GLOSSARY INDEX 3COM CORPORATION LIMITED WARRANTY Access by Digital ModemB TECHNICAL SUPPORT World Wide Web SitePage Connecting the Network Cable to the NIC FIGURESSample Network Inserting the NICTABLES Notice IconsText Conventions Conventions ABOUT THIS GUIDEYear 2000 Compliance Menu commandsand buttons GETTING STARTED What This Guide CoversWhat This Chapter Covers Understanding Networking Understanding Networking Peer-to-Peer NetworksEthernet and Fast Ethernet Networking Protocols Client/Server NetworksFor more information on networking, see the Network Assistant CD included in your packageAbout the OfﬁceConnect NIC Understanding Network Interface CardsRequired Hardware Required CablingRequired Software INSTALLING THE Preparing for InstallationNETWORK INTERFACE CARD power cable. Detach all other cables from the PC 2 Turn the power off to the PC. Unplug theInserting the NIC 1 Remove all jewelry from your hands and wrists6 Fasten the NIC with the backplate screw you removed in step Do not turn on the power to the PC7 Replace the PC cover 8 Reconnect any cables that you disconnected before you opened the PCFigure 4 Connecting the Network Cable to the NIC Connecting the NIC to Your NetworkDo not turn on the power to the PC 2 Insert the other end of the UTP cable into an active network portThe next step is to install the network driver. Go to Chapter Connecting the NIC to Your NetworkPage Windows NETWORK DRIVER1 Right-click the My Computer icon, and then click Properties INSTALLING THE2 Turn on the power to the PC Windows 95 Version A2 Check the version number on the General screen, under System 5 Click OK You must reboot your PC to complete the installation7 Insert the Windows 95 CD in the CD-ROM drive, and then click OK 8 Remove the EtherDisk diskette from drive A, and then click YesWindows 95 Version B 9 Enter your user name and password, and then click OK3 Insert the EtherDisk diskette in drive A, and then click Next 2 Turn on the power to the PC4 Click Finish 8 Insert the Windows 95 CD in the CD-ROM drive, and then click OK5 Click OK 9 Remove the EtherDisk diskette from drive A, and then click Yes 10 Enter your user name and password, and then click OKYou must reboot your PC to complete the installation 2 Turn on the power to the PC7 Insert the Windows 98 CD in the CD-ROM drive, and then click OK 6 Click Next. Files are copied8 Click Finish 9 Click Yes to restart the PCWindows NT 9 Click Close to continue the installationWindows NT 4 Click the Adapters tab5 Click the down arrow to expand the 4 Click Add Adapter6 Click Continue 2 Turn on the power to the PC10 Click OK in the Network Settings window Verifying Successful InstallationWindows 95 and Windows 11 Remove the EtherDisk diskette from drive A2 Double-click Network adapters 2 Click the Adapters tab 1 Double-click the Network icon in the Control Panel1 Double-click the File Manager icon 2 From the Disk menu, select Connect Network DriveTROUBLESHOOTING INSTALLATION PROBLEMSBasic Troubleshooting Tips Interpreting the LEDs See Figure 2 in Chapter 1 for a picture of the LEDsTable 4 explains the LED states Starting the 3Com NIC Diagnostics Program 1 Double-click the 3Com icon in the Windows system trayc Click 3nicdiag 3 Click Cancel to exit the 3Com NIC Diagnostics program 2 Click OKThe 3Com NIC Diagnostics General screen Figure 10 appears Running the NIC Self-Tests 3 Click the Diagnostics tab1 Double-click the 3Com icon in the Windows system tray 2 Click OK4 Click Start in the Self-Test panel Running the Echo Test1 On both PCs c Click 3nicdiag. d Click OK3 On the ﬁrst PC the sending PC 42 CHAPTER 4 TROUBLESHOOTING INSTALLATION PROBLEMS Figure 13 Echo Test Sender ScreenFigure 14 Echo Test Statistics Screen Accessing the Help System 1 From the Windows Start menu, select Programs2 Select 3Com NIC Utilities 3 Click 3nichelp 2 Click OK 3 Click the Support tab. The Support screen appears Accessing 3Com Support Services4 Click Release Notes 1 Double-click the 3Com icon in the Windows system tray2 Click OK 3 Click the Support tab 2 Click the Device Manager tab Removing NIC Software3 Double-click Network adapters 5 Click Remove 6 Click OK to conﬁrm the device removal5 Click Close to close the Network screen 4 Click Yes to conﬁrm the removal1 In the Main Program window, double-click 3 Click Yes4 Click OK Frequently Asked QuestionsTable 5 Frequently Asked Questions continued Frequently Asked QuestionsDiagnostics program QuestionPage case, select Minimize CPU Utilization CONFIGURING THE NIC2 Double-click the 3Com icon in the Windows system tray Displaying Conﬁguration Settings3 Click OK c Click 3nicdiag4 Click NIC Details Displaying Conﬁguration SettingsThe NIC Details screen Figure 17 appears 5 Click OK to exit this screen Changing Conﬁguration Settings2 Click OK 3 Click the Properties tab 1 Double-click the 3Com icon in the Windows system tray4 Change the NIC’s conﬁguration 5 Click OK to save values or Cancel to exit without saving valuesPage Physical Dimensions SPECIFICATIONS ANDPower Requirements CABLING REQUIREMENTS10BASE-T Operation Unshielded Twisted-Pair Cable100BASE-TX Operation 10BASE-T Speciﬁcations100BASE-TX Speciﬁcations Cabling RequirementsPage TECHNICAL SUPPORT Online Technical ServicesWorld Wide Web Site 3Com FTP SiteAccess by Analog Modem 3Com Bulletin Board ServiceAccess by Digital Modem 1 847 262Support from Your Network Supplier 3ComFacts Automated Fax ServiceSupport from 3Com 1 408 727Country Below is a list of worldwide technical telephone support numbersTelephone Number Asia Paciﬁc RimReturning Products for Repair To obtain an RMA number, call or faxReturning Products for Repair Telephone Number CountryFax Number 66 APPENDIX B TECHNICAL SUPPORTGLOSSARY BIOS10BASE-T 100BASE-TXfull-duplex Fast Ethernethalf-duplex networkpeer-to-peer network switchserver unshielded twisted pair UTP cablingPage Numbers INDEXPage INDEX Page YEAR 2000 WARRANTY 3Com Corporation LIMITED WARRANTYOBTAINING WARRANTY SERVICE HARDWAREWARRANTIES EXCLUSIVE FCC CLASS B STATEMENTLIMITATION OF LIABILITY DISCLAIMER3COM END USER SOFTWARE LICENSE AGREEMENT FCC DECLARATION OF CONFORMITYIMPORTANT Read Before Using This Product The Interference Handbook3Com is a registered trademark of 3Com Corporation