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3Com 3CSOHO100 manual Troubleshooting Installation Problems, Configuring The Nic

Models: 3CSOHO100

1 81

Page 7

Verifying Successful Installation		32
Windows 95 and Windows 98		32
Windows NT 4.0	34
Windows NT 3.51	34

4TROUBLESHOOTING INSTALLATION PROBLEMS

	Basic Troubleshooting Tips		35
	Interpreting the LEDs	36
	Starting the 3Com NIC Diagnostics Program 37
	Running the NIC Self-Tests		39
	Running the Echo Test	40
Accessing the Help System			43
Viewing Release Notes, Frequently Asked Questions,
and KnowledgeBase Topics			44
Accessing 3Com Support Services				44
Removing NIC Software 46
	Windows 95 and Windows 98			46
	Windows NT 4.0	47
	Windows NT 3.51	47
Frequently Asked Questions			48

5 CONFIGURING THE NIC
	Displaying Conﬁguration Settings			52
Changing Conﬁguration Settings				54

ASPECIFICATIONS AND CABLING REQUIREMENTS

Speciﬁcations 57
Cabling Requirements	57
Unshielded Twisted-Pair Cable			58
10BASE-T Operation	58
10BASE-T Speciﬁcations		59
100BASE-TX Operation		59
100BASE-TX Speciﬁcations			59

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3Com 3CSOHO100 manual Troubleshooting Installation Problems, Configuring The Nic, A Specifications And Cabling Requirements

Contents

MODEL NO. 3CSOHO100-TX Fast Ethernet Network Interface Card User GuideLifetime Limited Warranty Asia Member of the 3Com OfficeConnect family OfﬁceConnect Fast Ethernet Network Interface Card User GuidePart No. 09-1569-000 Published October UNITED STATES GOVERNMENT LEGEND 3Com Corporation 5400 Bayfront Plaza Santa Clara, CaliforniaABOUT THIS GUIDE CONTENTS2 INSTALLING THE NETWORK INTERFACE CARD 3 INSTALLING THE NETWORK DRIVER5 CONFIGURING THE NIC 4 TROUBLESHOOTING INSTALLATION PROBLEMSA SPECIFICATIONS AND CABLING REQUIREMENTS World Wide Web Site Access by Digital ModemGLOSSARY INDEX 3COM CORPORATION LIMITED WARRANTY B TECHNICAL SUPPORTPage Inserting the NIC FIGURESConnecting the Network Cable to the NIC Sample NetworkNotice Icons TABLESText Conventions Conventions ABOUT THIS GUIDEMenu commands Year 2000 Complianceand buttons What This Guide Covers GETTING STARTEDWhat This Chapter Covers Understanding Networking Understanding Networking Peer-to-Peer NetworksNetwork Assistant CD included in your package Client/Server NetworksEthernet and Fast Ethernet Networking Protocols For more information on networking, see theAbout the OfﬁceConnect NIC Understanding Network Interface CardsRequired Cabling Required HardwareRequired Software Preparing for Installation INSTALLING THENETWORK INTERFACE CARD 1 Remove all jewelry from your hands and wrists 2 Turn the power off to the PC. Unplug thepower cable. Detach all other cables from the PC Inserting the NIC8 Reconnect any cables that you disconnected before you opened the PC Do not turn on the power to the PC6 Fasten the NIC with the backplate screw you removed in step 7 Replace the PC coverFigure 4 Connecting the Network Cable to the NIC Connecting the NIC to Your NetworkConnecting the NIC to Your Network 2 Insert the other end of the UTP cable into an active network portDo not turn on the power to the PC The next step is to install the network driver. Go to ChapterPage INSTALLING THE NETWORK DRIVERWindows 1 Right-click the My Computer icon, and then click PropertiesWindows 95 Version A 2 Turn on the power to the PC2 Check the version number on the General screen, under System 8 Remove the EtherDisk diskette from drive A, and then click Yes You must reboot your PC to complete the installation5 Click OK 7 Insert the Windows 95 CD in the CD-ROM drive, and then click OK2 Turn on the power to the PC 9 Enter your user name and password, and then click OKWindows 95 Version B 3 Insert the EtherDisk diskette in drive A, and then click Next8 Insert the Windows 95 CD in the CD-ROM drive, and then click OK 4 Click Finish5 Click OK 2 Turn on the power to the PC 10 Enter your user name and password, and then click OK9 Remove the EtherDisk diskette from drive A, and then click Yes You must reboot your PC to complete the installation9 Click Yes to restart the PC 6 Click Next. Files are copied7 Insert the Windows 98 CD in the CD-ROM drive, and then click OK 8 Click Finish4 Click the Adapters tab 9 Click Close to continue the installationWindows NT Windows NT2 Turn on the power to the PC 4 Click Add Adapter5 Click the down arrow to expand the 6 Click Continue11 Remove the EtherDisk diskette from drive A Verifying Successful Installation10 Click OK in the Network Settings window Windows 95 and Windows2 Double-click Network adapters 2 From the Disk menu, select Connect Network Drive 1 Double-click the Network icon in the Control Panel2 Click the Adapters tab 1 Double-click the File Manager iconINSTALLATION PROBLEMS TROUBLESHOOTINGBasic Troubleshooting Tips See Figure 2 in Chapter 1 for a picture of the LEDs Interpreting the LEDsTable 4 explains the LED states 1 Double-click the 3Com icon in the Windows system tray Starting the 3Com NIC Diagnostics Programc Click 3nicdiag 2 Click OK 3 Click Cancel to exit the 3Com NIC Diagnostics programThe 3Com NIC Diagnostics General screen Figure 10 appears 2 Click OK 3 Click the Diagnostics tabRunning the NIC Self-Tests 1 Double-click the 3Com icon in the Windows system tray4 Click Start in the Self-Test panel Running the Echo Testc Click 3nicdiag. d Click OK 1 On both PCs3 On the ﬁrst PC the sending PC Figure 13 Echo Test Sender Screen 42 CHAPTER 4 TROUBLESHOOTING INSTALLATION PROBLEMSFigure 14 Echo Test Statistics Screen 1 From the Windows Start menu, select Programs Accessing the Help System2 Select 3Com NIC Utilities 3 Click 3nichelp 1 Double-click the 3Com icon in the Windows system tray Accessing 3Com Support Services2 Click OK 3 Click the Support tab. The Support screen appears 4 Click Release Notes2 Click OK 3 Click the Support tab 5 Click Remove 6 Click OK to conﬁrm the device removal Removing NIC Software2 Click the Device Manager tab 3 Double-click Network adapters3 Click Yes 4 Click Yes to conﬁrm the removal5 Click Close to close the Network screen 1 In the Main Program window, double-click4 Click OK Frequently Asked QuestionsQuestion Frequently Asked QuestionsTable 5 Frequently Asked Questions continued Diagnostics programPage case, select Minimize CPU Utilization CONFIGURING THE NICc Click 3nicdiag Displaying Conﬁguration Settings2 Double-click the 3Com icon in the Windows system tray 3 Click OKDisplaying Conﬁguration Settings 4 Click NIC DetailsThe NIC Details screen Figure 17 appears 1 Double-click the 3Com icon in the Windows system tray Changing Conﬁguration Settings5 Click OK to exit this screen 2 Click OK 3 Click the Properties tab4 Change the NIC’s conﬁguration 5 Click OK to save values or Cancel to exit without saving valuesPage CABLING REQUIREMENTS SPECIFICATIONS ANDPhysical Dimensions Power Requirements10BASE-T Operation Unshielded Twisted-Pair CableCabling Requirements 10BASE-T Speciﬁcations100BASE-TX Operation 100BASE-TX SpeciﬁcationsPage 3Com FTP Site Online Technical ServicesTECHNICAL SUPPORT World Wide Web Site1 847 262 3Com Bulletin Board ServiceAccess by Analog Modem Access by Digital Modem1 408 727 3ComFacts Automated Fax ServiceSupport from Your Network Supplier Support from 3ComAsia Paciﬁc Rim Below is a list of worldwide technical telephone support numbersCountry Telephone NumberTo obtain an RMA number, call or fax Returning Products for RepairReturning Products for Repair 66 APPENDIX B TECHNICAL SUPPORT CountryTelephone Number Fax Number100BASE-TX BIOSGLOSSARY 10BASE-Tnetwork Fast Ethernetfull-duplex half-duplexunshielded twisted pair UTP cabling switchpeer-to-peer network serverPage Numbers INDEXPage INDEX Page HARDWARE 3Com Corporation LIMITED WARRANTYYEAR 2000 WARRANTY OBTAINING WARRANTY SERVICEDISCLAIMER FCC CLASS B STATEMENTWARRANTIES EXCLUSIVE LIMITATION OF LIABILITYThe Interference Handbook FCC DECLARATION OF CONFORMITY3COM END USER SOFTWARE LICENSE AGREEMENT IMPORTANT Read Before Using This Product3Com is a registered trademark of 3Com Corporation