Chapter 5
about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead.
Check the media settings
•Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays.
•Make sure the page settings in the printer driver match the page size of media loaded in the tray.
Something on the page is missing or incorrect
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the device. For more information, see Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the trays are not overloaded. For more information, see Load media.
Check the media size
•Content on a page might be cut off if the document size is larger than the media that you are using.
•Make sure the media size selected in the printer driver match the size of media loaded in the tray.
58 Maintain and troubleshoot