Chapter 5
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam.
WARNING! Do not reach into the device when it is on or when the carriage is stuck. When you open the print carriage access door, the carriage should return to its position on the right side of the device. If it does not move to the right, turn off the device before you remove any jam.
•Make sure that you are printing with media that meets specifications. For more information, see Select print media.
•Make sure that you are printing with media that is not wrinkled, folded, or damaged.
•Make sure that the input trays are loaded correctly and are not too full. For more information, see Load media.
Clear a jam in the device
To clear a jam
1.Remove all media from the output tray.
2.Check the rear access panel or the duplexer.
a. Push the button on either side of the rear access panel or the duplexer, and then remove the panel or unit.
b. Locate any jammed media inside the device, grasp it with both hands and then pull it towards you.
68 Maintain and troubleshoot