Contents
Solve printing problems ..........................................................................................................
55
The device shuts down unexpectedly ...............................................................................
All device lights are on or flashing ....................................................................................
The device is not responding (nothing prints) ...................................................................
Device does not accept printhead .....................................................................................
56
Device takes a long time to print .......................................................................................
57
Blank or partial page printed .............................................................................................
Something on the page is missing or incorrect .................................................................
58
Placement of the text or graphics is wrong .......................................................................
Device prints half a page, then ejects the paper ...............................................................
59
Poor print quality and unexpected printouts ............................................................................
Poor quality printouts ........................................................................................................
60
Meaningless characters print ............................................................................................
Ink is smearing .................................................................................................................
61
Ink is not filling the text or graphics completely .................................................................
Output is faded or dull colored ..........................................................................................
Colors are printing as black and white ..............................................................................
62
Wrong colors are printing ..................................................................................................
Printout shows bleeding colors .........................................................................................
Colors do not line up properly ...........................................................................................
63
Lines or dots are missing from text or graphics ................................................................
Solve paper-feed problems .....................................................................................................
A paper-feed problem is occurring ....................................................................................
Solve device management problems ......................................................................................
65
Embedded Web server cannot be opened .......................................................................
Troubleshoot installation issues ..............................................................................................
66
Hardware installation suggestions ....................................................................................
Software installation suggestions ......................................................................................
Solve network problems ...................................................................................................
67
Clear jams ..............................................................................................................................
68
Clear a jam in the device ..................................................................................................
Tips for avoiding jams .......................................................................................................
69
Interpreting control-panel lights ..............................................................................................
71
Interpreting network connector lights ......................................................................................
76
Order printing supplies online .................................................................................................
77
Accessories ............................................................................................................................
Supplies ..................................................................................................................................
Ink cartridges ....................................................................................................................
Printheads ........................................................................................................................
78
HP media ..........................................................................................................................
Hewlett-Packard limited warranty statement ...........................................................................
80
Obtain electronic support ........................................................................................................
81
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