Contents

 

Solve printing problems ..........................................................................................................

55

The device shuts down unexpectedly ...............................................................................

55

All device lights are on or flashing ....................................................................................

55

The device is not responding (nothing prints) ...................................................................

55

Device does not accept printhead .....................................................................................

56

Device takes a long time to print .......................................................................................

57

Blank or partial page printed .............................................................................................

57

Something on the page is missing or incorrect .................................................................

58

Placement of the text or graphics is wrong .......................................................................

58

Device prints half a page, then ejects the paper ...............................................................

59

Poor print quality and unexpected printouts ............................................................................

59

Poor quality printouts ........................................................................................................

60

Meaningless characters print ............................................................................................

60

Ink is smearing .................................................................................................................

61

Ink is not filling the text or graphics completely .................................................................

61

Output is faded or dull colored ..........................................................................................

61

Colors are printing as black and white ..............................................................................

62

Wrong colors are printing ..................................................................................................

62

Printout shows bleeding colors .........................................................................................

62

Colors do not line up properly ...........................................................................................

63

Lines or dots are missing from text or graphics ................................................................

63

Solve paper-feed problems .....................................................................................................

63

A paper-feed problem is occurring ....................................................................................

63

Solve device management problems ......................................................................................

65

Embedded Web server cannot be opened .......................................................................

65

Troubleshoot installation issues ..............................................................................................

66

Hardware installation suggestions ....................................................................................

66

Software installation suggestions ......................................................................................

66

Solve network problems ...................................................................................................

67

Clear jams ..............................................................................................................................

68

Clear a jam in the device ..................................................................................................

68

Tips for avoiding jams .......................................................................................................

69

6 Control-panel lights reference

 

Interpreting control-panel lights ..............................................................................................

71

Interpreting network connector lights ......................................................................................

76

A HP supplies and accessories

 

Order printing supplies online .................................................................................................

77

Accessories ............................................................................................................................

77

Supplies ..................................................................................................................................

77

Ink cartridges ....................................................................................................................

77

Printheads ........................................................................................................................

78

HP media ..........................................................................................................................

78

B Support and warranty

 

Hewlett-Packard limited warranty statement ...........................................................................

80

Obtain electronic support ........................................................................................................

81

3