Understand the self-test diagnostic | HP Pro K8600 guide

On the myPrintMileage Web site, you can see the print analysis, such as the amount of ink you have used, whether you use more black or color ink, and the estimated number of pages you can print with the remaining amount of ink

To gain access to myPrintMileage

•Embedded Web server: Click the Support button, and then click myPrintMileage. NOTE: The Support button is available in all pages.

•Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions.

•Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view, and then click myPrintMileage.

NOTE: Do not bookmark the Web pages that are used to open myPrintMileage. If you bookmark the site and connect to it by using the bookmark, the pages do not contain the current information.

Understand the self-test diagnostic page

Use the self-test diagnostic page to view current device information, ink cartridge status, and printhead health status; to help troubleshoot problems; and to verify installation of optional accessories, such as the duplexer.

If you need to call HP, it is often useful to print the self-test diagnostic page before calling.

Understand the self-test diagnostic page

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HP Pro K8600 manual Understand the self-test diagnostic

Contents

HP Officejet Pro K8600 Printer series HP Officejet Pro K8600 Printer series Safety information Copyright informationTrademarks Page Contents Maintain and troubleshoot HP supplies and accessories Support and warrantyControl-panel lights reference Regulatory information Device specifications Get started Find other resources for the productResource Description Location Accessibility VisualResource Description Support Understand the device partsFront view Mobility Back view Control panelPage Install the accessories Install the duplexerTo install the duplexer Tips for selecting and using print media Use the deviceSelect print media Understand specifications for supported media Manual Duplexer Feed tray Standard media sizes Media size Tray Rear Photo media Media size Tray Rear Automatic Manual Duplexer Feed trayEnvelopes Cards Other media Manual Duplexer Feed tray Understand supported media types and weights Tray Type Weight Paper 60 to 130 g/m2Capacity Set minimum margins MediaLeft Right Top Bottom Margin Load media To load Tray 1 main trayMedia Left Right Top Bottom Margin To load small media To load the rear manual feed slot Change print settings To change default settings for all future jobs WindowsTo change settings Mac OS Print with the rear manual feed slot Use the HP Solution Center WindowsTo change the software settings Windows To change the software settings Mac OS Print on both sides duplexing Guidelines for printing on both sides of aTo perform duplexing Windows Open the Two-Sided Printing panel Print on special and custom-sized mediaTo perform automatic duplexing Mac OS To print on special or custom-sized media Windows To print a borderless document Windows Click Properties, Setup or PreferencesPrint borderless To print on special or custom-sized media Mac OS To print a borderless document Mac OS Cancel a print job Mac OS Configure and manageManage the device Windows Monitor the device Administer the device Option for the task that you want to perform Use device management toolsEmbedded Web server To open the embedded Web server Toolbox Windows Pages/buttons Contents Printer Information Provides a link to Tabs ContentsPrint PQ print quality Diagnostic To open the Toolbox Information and Support panel HP Printer Utility Mac OSTo open the HP Printer Utility HP Printer Utility panels To open the Network Printer Setup Utility Network Printer Setup Utility Mac OSHP Web Jetadmin software Printer Settings panel MyPrintMileage Understand the self-test diagnostic Understand the network configuration To print the network configuration Configure the device Windows Direct connection To connect the device before installing the software To share the device on a locally shared network Network connection Select Network Printer or Network Printer Server To install the device on a networkTo install the device software on client computers To install the printer driver using Add Printer To install the printer driver on Windows Vista Configure the device Mac OSTo install the device in a pure IPV6 network environment To install the device drive on Windows XP To install the software for network or direct connection To share the device on a locally shared networkTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software To uninstall from a Windows computer, method Maintain and troubleshoot Supported ink cartridgesReplace the ink cartridges To replace the ink cartridges Maintain the printheads To check printhead health To print the print quality diagnostic To calibrate the linefeed To clean the printheads To clean the printhead contacts manuallyTo align the printheads Chapter Maintain the printheads To replace the printheads Maintain the printheads Store printheads Troubleshooting tips and resourcesStore printing supplies Store ink cartridges Device is not responding nothing prints Solve printing problemsDevice shuts down unexpectedly All device lights are on or flashing Device does not accept printhead Blank or partial page printed Device takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrong Check the ink cartridges Check the page-orientation settingPoor print quality and unexpected printouts Device prints half a page, then ejects the paper Check the paper quality Poor quality printoutsMeaningless characters print Check the printheads and ink cartridges Ink is smearing Ink is not filling the text or graphics completelyOutput is faded or dull colored Printout shows bleeding colors Check the paper type settingColors are printing as black and white Wrong colors are printing Lines or dots are missing from text or graphics Solve paper-feed problemsPaper-feed problem is occurring Colors do not line up properly Media is not coming out correctly Pages are skewingMultiple pages are being picked up Embedded Web server cannot be opened Solve device management problems Troubleshoot installation issues Hardware installation suggestionsSoftware installation suggestions Problems connecting to a wired network Solve network problemsVerify installation preliminaries General network troubleshooting Clear jams Clear a jam in the deviceTo clear a jam Tips for avoiding jams Chapter Interpreting control-panel lights Control-panel lights reference Light description/Light pattern Explanation Services or repairs Light description/Light pattern Explanation Persists, replace Interpreting network connector lights Light description/Light patternExplanation and recommended action Supplies HP supplies and accessoriesAccessories Order printing supplies online HP media Printheads Support and warranty Hewlett-Packard limited warranty statement Obtain electronic support Obtain HP telephone supportBefore you call Phone support period Telephone support numbers If you have a problem, follow these stepsSupport process HP support by phone Obtain HP telephone support Placing a call After the phone support period Additional warranty options HP Quick Exchange Service Japan Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove printheads before shipment To remove ink cartridges before shipment To pack the device Pack the devicePage Device specifications Physical specificationsProduct features and capacities System requirements Processor and memory specifications Compatible network protocols Network protocol specificationsRecommended requirements Network operating system compatibility Electrical specifications Embedded Web server specificationsPrint resolution Environmental specifications Sound pressure bystander position Sound power FCC statement Regulatory informationPage Toxic and hazardous substance table LED indicator statement Regulatory model number Declaration of conformity Environmental product stewardship program Environmental product stewardship program Energy consumption Index Page Page Page Page Podręcznik użytkownika