Using the Windows recovery tools | HP Rlve 810 G2 instruction

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows operating system media to reboot the computer and repair the operating system. For additional information, see Using Windows operating system media (purchased separately) on page 77.

Using the Windows recovery tools

To recover information you previously backed up:

1.Access HP Support Assistant.

▲To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

2.Click Storage.

3.Click Backup and Recovery.

To recover your information using Automatic Repair, follow these steps:

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.

1.If possible, back up all personal files.

2.If possible, check for the presence of the Recovery Image partition and the Windows partition. From the Start screen, type file, and then click File Explorer.

– or –

From the Start screen, type pc, and then select This PC.

NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media (both purchased separately). For additional information, see Using Windows operating system media (purchased separately) on page 77.

3.If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing and holding the shift key while clicking Restart.

4.Select Troubleshoot, then select Advanced Options, and then select Startup Repair.

5.Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

76 Chapter 11 Backup and recovery

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HP Rlve 810 G2 manual Using the Windows recovery tools, Click Backup and Recovery

Contents

User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Multimedia Vii Security Support 101 Welcome Finding information Resources For information about Finding information Enww Getting to know your computer Right Getting to know your computer Left Display Display Top TouchPad Lights Keys Fn key Bottom See Using a USB device on Rear Using the wireless controls Connecting to a networkConnecting to a wireless network Using the wireless button Using an Internet service provider Using a WlanUsing operating system controls Protecting your Wlan Setting up a WlanConfiguring a wireless router Using HP Mobile Broadband select models only Connecting to a Wlan Inserting and removing a SIM Using GPS select models only Using Bluetooth wireless devices select models only Connecting to a wired network Connecting to a local area network LAN Enww Enww Using the TouchPad and gestures Using pointing devicesSetting pointing device preferences Turning the TouchPad off and on Tapping Scrolling Finger pinch zoom Edge swipes select models only Finger clickRotating select models only Right-edge swipe Top-edge swipe Identifying the hot keys Using the keyboardUsing Windows shortcut keys Using keypads Hot key combination Using the embedded numeric keypad Using an optional external numeric keypad Turning the embedded numeric keypad on and off Enww Multimedia Using the media activity controlsConnecting speakers Audio Connecting a microphone Adjusting the volumeConnecting headphones Connecting headphones and microphones Webcam select models only Video DisplayPort Power management Shutting down the computer Intel Rapid Start Technology select models only Setting power optionsUsing power-saving states Initiating and exiting Sleep Enabling and exiting user-initiated Hibernation Using the power meter and power settingsSetting password protection on wakeup Using battery power Finding additional battery information Maximizing battery discharge time Using Battery CheckDisplaying the remaining battery charge Managing low battery levels Inserting or removing the battery Inserting a battery Conserving battery power Storing a user-replaceable battery select models only Replacing a user-replaceable battery select models only Using external AC powerDisposing of a user-replaceable battery select models only Testing an AC adapter Enww Inserting a memory card Using memory card readers select models onlyExternal cards and devices Using a USB device Removing a memory card Removing a USB device Using optional external devicesConnecting a USB device Using optional external drives Drives Handling drives Removing the service door Using hard drivesRemoving or replacing the service door Replacing the service door Replacing or upgrading the hard drive Installing a hard drive Removing the hard drive Improving hard drive performance Using Disk DefragmenterUsing Disk Cleanup Enww Security Protecting the computer Using passwords Setting passwords in Windows Setting passwords in Computer Setup Managing a Bios administrator password Managing a Computer Setup DriveLock password Entering a Bios administrator password Setting a DriveLock password Removing DriveLock protection Entering a DriveLock passwordChanging a DriveLock password Using Computer Setup Automatic DriveLock Entering an Automatic DriveLock password Removing Automatic DriveLock protection Using antivirus softwareUsing firewall software Installing critical security updates Using HP Client Security Installing an optional security cable Maintenance Adding or replacing memory modules Enww Cleaning your computer Cleaning the sides or cover Cleaning proceduresCleaning the display All-in-Ones or Notebooks Cleaning the TouchPad, keyboard, or mouse Updating programs and drivers Using SoftPaq Download Manager Enww Backing up your information Backup and recoveryPerforming a system recovery Using the Windows recovery tools Click Backup and Recovery Using f11 recovery tools Using Windows operating system media purchased separately Using Windows Refresh or Windows Reset Using HP Software Setup Navigating and selecting in Computer Setup Using Computer SetupStarting Computer Setup Restoring factory settings in Computer Setup Downloading a Bios update Updating the BiosDetermining the Bios version Enww Choosing MultiBoot preferences Using MultiBootAbout the boot device order Setting a new boot order in Computer Setup Entering MultiBoot Express preferences Dynamically choosing a boot device using the f9 promptSetting a MultiBoot Express prompt Using HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics Uefi to a USB device Enww Support Contacting support Labels Labels Enww Specifications Input power Input Power Rating Operating environment Enww Traveling with the computer Enww Resolving issues TroubleshootingTroubleshooting resources Computer is unable to start up Computer is on but not responding Computer screen is blankSoftware is functioning abnormally Computer is unusually warm Disc does not play Wireless network connection is not workingAn external device is not working Movie is not visible on an external display Electrostatic discharge Appendix C Electrostatic discharge Symbols/Numerics Index Jacks SIM Enww