Using f11 recovery tools ....................................................................................................
77
Using Windows operating system media (purchased separately) .....................................
Using Windows Refresh or Windows Reset ......................................................................
78
Using HP Software Setup ..................................................................................................
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ...........................................
79
Using Computer Setup .......................................................................................................................
Starting Computer Setup ...................................................................................................
Navigating and selecting in Computer Setup .....................................................................
Restoring factory settings in Computer Setup ...................................................................
80
Updating the BIOS .............................................................................................................
81
Determining the BIOS version ...........................................................................
Downloading a BIOS update .............................................................................
Using MultiBoot ..................................................................................................................................
83
About the boot device order ...............................................................................................
Choosing MultiBoot preferences ........................................................................................
Setting a new boot order in Computer Setup ....................................................
Dynamically choosing a boot device using the f9 prompt .................................
84
Setting a MultiBoot Express prompt ..................................................................
Entering MultiBoot Express preferences ...........................................................
Using HP PC Hardware Diagnostics (UEFI) ......................................................................................
85
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................
13 Support
.........................................................................................................................................................
87
Contacting support .............................................................................................................................
Labels .................................................................................................................................................
88
14 Specifications ................................................................................................................................................
91
Input power .........................................................................................................................................
92
Operating environment .......................................................................................................................
93
Appendix A
Traveling with the computer ...........................................................................................................
95
Appendix B
Troubleshooting ..............................................................................................................................
97
Troubleshooting resources .................................................................................................................
Resolving issues ................................................................................................................................
The computer is unable to start up ....................................................................................
The computer screen is blank ............................................................................................
98
Software is functioning abnormally ....................................................................................
The computer is on but not responding .............................................................................
ENWW
ix