Using f11 recovery tools ....................................................................................................

77

 

Using Windows operating system media (purchased separately) .....................................

77

 

Using Windows Refresh or Windows Reset ......................................................................

78

 

Using HP Software Setup ..................................................................................................

78

12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ...........................................

79

Using Computer Setup .......................................................................................................................

79

 

Starting Computer Setup ...................................................................................................

79

 

Navigating and selecting in Computer Setup .....................................................................

79

 

Restoring factory settings in Computer Setup ...................................................................

80

 

Updating the BIOS .............................................................................................................

81

 

Determining the BIOS version ...........................................................................

81

 

Downloading a BIOS update .............................................................................

81

Using MultiBoot ..................................................................................................................................

83

 

About the boot device order ...............................................................................................

83

 

Choosing MultiBoot preferences ........................................................................................

83

 

Setting a new boot order in Computer Setup ....................................................

83

 

Dynamically choosing a boot device using the f9 prompt .................................

84

 

Setting a MultiBoot Express prompt ..................................................................

84

 

Entering MultiBoot Express preferences ...........................................................

84

Using HP PC Hardware Diagnostics (UEFI) ......................................................................................

85

 

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................

85

13 Support

.........................................................................................................................................................

87

Contacting support .............................................................................................................................

87

Labels .................................................................................................................................................

88

14 Specifications ................................................................................................................................................

91

Input power .........................................................................................................................................

92

Operating environment .......................................................................................................................

93

Appendix A

Traveling with the computer ...........................................................................................................

95

Appendix B

Troubleshooting ..............................................................................................................................

97

Troubleshooting resources .................................................................................................................

97

Resolving issues ................................................................................................................................

97

 

The computer is unable to start up ....................................................................................

97

 

The computer screen is blank ............................................................................................

98

 

Software is functioning abnormally ....................................................................................

98

 

The computer is on but not responding .............................................................................

98

ENWW

ix