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HP Evo Rlve 810 G2 Using HP PC Hardware Diagnostics (UEFI), Downloading HP PC Hardware Diagnostics (UEFI) to a USB device, Run, NOTE:, NOTE:, NOTE:, Download

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●To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter.

●To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.

●To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

To start HP PC Hardware Diagnostics UEFI:

1.Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 85.

b.Hard drive

c.BIOS

2.When the diagnostic tool opens, click the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

1.Go to http://www.hp.com.

2.Click Support & Drivers, and then click the Drivers & Downloads tab.

3.Enter the product name in the text box, and then click Go.

4.Select your computer model, and then select your operating system.

5.In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

ENWW	Using HP PC Hardware Diagnostics (UEFI) 85

Contents

Page Page Safety warning notice Page Table of contents Page Page Page Page Page 1Welcome Finding information Page Page 2Getting to know your computer Right Page Left Display Page Top TouchPad Lights Keys Bottom Rear 3Connecting to a network Connecting to a wireless network Using the wireless controls Using the wireless button Using operating system controls Using a WLAN Using an Internet service provider Setting up a WLAN Configuring a wireless router Protecting your WLAN Connecting to a WLAN Using HP Mobile Broadband (select models only) Inserting and removing a SIM Using GPS (select models only) Using Bluetooth wireless devices (select models only) Connecting to a wired network Connecting to a local area network (LAN) Page 4Navigating using the keyboard, touch gestures and pointing devices Using pointing devices Setting pointing device preferences Using the TouchPad and gestures Turning the TouchPad off and on Tapping Scrolling 2-fingerpinch zoom 2-fingerclick Rotating (select models only) Edge swipes (select models only) Right-edgeswipe Left-edgeswipe Top-edgeswipe IMPORTANT: Using the keyboard Using Windows shortcut keys Identifying the hot keys Using keypads Using the embedded numeric keypad Using an optional external numeric keypad Page 5Multimedia Using the media activity controls Audio Connecting speakers Adjusting the volume Connecting headphones Connecting a microphone Connecting headphones and microphones Checking audio functions on the computer Webcam (select models only) Video DisplayPort 6Power management Shutting down the computer Setting power options Using power-savingstates Intel Rapid Start Technology (select models only) Initiating and exiting Sleep Enabling and exiting user-initiatedHibernation Using the power meter and power settings Setting password protection on wakeup Using battery power Finding additional battery information Using Battery Check Displaying the remaining battery charge Maximizing battery discharge time Managing low battery levels Inserting or removing the battery Conserving battery power Storing a user-replaceablebattery (select models only) Disposing of a user-replaceablebattery (select models only) Replacing a user-replaceablebattery (select models only) Using external AC power Testing an AC adapter Page 7External cards and devices Using memory card readers (select models only) Inserting a memory card Removing a memory card Using a USB device Connecting a USB device Removing a USB device Using optional external devices Using optional external drives 8Drives Handling drives Using hard drives Removing or replacing the service door Removing the service door Replacing the service door Replacing or upgrading the hard drive Removing the hard drive Installing a hard drive Improving hard drive performance Using Disk Defragmenter Using Disk Cleanup Page 9Security Protecting the computer Using passwords Setting passwords in Windows Setting passwords in Computer Setup Managing a BIOS administrator password Entering a BIOS administrator password Managing a Computer Setup DriveLock password Setting a DriveLock password Entering a DriveLock password Changing a DriveLock password Removing DriveLock protection Using Computer Setup Automatic DriveLock Entering an Automatic DriveLock password Removing Automatic DriveLock protection Using antivirus software Using firewall software Installing critical security updates Using HP Client Security Installing an optional security cable 10 Maintenance Adding or replacing memory modules Page Cleaning your computer Cleaning procedures Cleaning the display (All-in-Onesor Notebooks) Cleaning the sides or cover Cleaning the TouchPad, keyboard, or mouse Updating programs and drivers Using SoftPaq Download Manager Page 11 Backup and recovery Backing up your information Performing a system recovery Using the Windows recovery tools Using f11 recovery tools Using Windows operating system media (purchased separately) Using Windows Refresh or Windows Reset Using HP Software Setup Using Computer Setup Starting Computer Setup Navigating and selecting in Computer Setup Restoring factory settings in Computer Setup Updating the BIOS Determining the BIOS version Downloading a BIOS update Page Using MultiBoot About the boot device order Choosing MultiBoot preferences Setting a new boot order in Computer Setup Dynamically choosing a boot device using the f9 prompt Setting a MultiBoot Express prompt Entering MultiBoot Express preferences Using HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device Page 13 Support Contacting support Labels Page Page 14 Specifications Input power Operating environment Page ATraveling with the computer Page BTroubleshooting Troubleshooting resources Resolving issues The computer is unable to start up The computer screen is blank Software is functioning abnormally The computer is on but not responding The computer is unusually warm An external device is not working The wireless network connection is not working A disc does not play A movie is not visible on an external display The process of burning a disc does not begin, or it stops before completion CElectrostatic discharge Page Index J jacks